Adoption Counselor- Full Time
Adoption Counselor- Full Time
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Job Description
Do you love animals Are you a customer service guru If so we are looking for you! The Greater Birmingham Humane Society is looking for a parttimeAdoptions Counselor to join the team!
We offer competitive pay and benefits such as employee pet care discounts! Please visit for more information and to apply.
POSITIONSUMMARY
The Greater Birmingham Humane Societys (the GBHS) Adoption Counselors (the Counselor) are the primary point of contact with visitors to the shelter. They are responsible for cordially greeting visitors answering the telephone and facilitating adoptions of the GBHS animals including processing paperwork accurate data entry and adopter follow up. Adoptions counselors also assist in the costeffective sanitary efficient and humane operation of the shelter. The Counselor assist animal care technicians by performing work related to caring for the GBHS animals restocking supplies and cleaning chemicals maintaining accurate shelter records and providing excellent customer service to citizens.
PRIMARYRELATIONSHIPS
TheCounselor:
reports to Shelter Operations Management and serves as a member of the adoptions team.
works closely with the animalcare team to help find the best match between potential adopters and theanimals.
interacts daily withveterinarians clinic technicians veterinary student externs volunteers thegeneral public and potential adopters.
DUTIES& RESPONSIBILITIES
TheGBHS Adoption Counselors primarily work to find forever homes for the animalsin our care. Prior to opening each day Counselors assist Animal CareTechnicians with cleaning sanitizing and setting up of all kennels.
Animal Care Duties:
- Humanely handles all animals and ensures the identification of all shelter animals with appropriate tags or bands before kenneling and/or adopting.
- Provides care for the animals by cleaning their cage or kennel in a thorough and sanitary manner to prevent the spread of any infectious diseases and by feeding each animal in accordance with their dietary requirements and posted feeding procedures.
- Develops a general knowledge of animals behaviors temperaments and personality traits to assist prospective adopters in finding an animal that matches their household and family situations.
- Assists with maintaining the laundry requirements for respective areas. Ensures that all animals articles bedding dishes and toys are washed and disinfected daily.
- Assists with daily observations of medical and behavioral issues of animals in our care by paying careful attention for signs of sickness stress aggressive behavior and/or injury. Reports findings to supervisor and/or medical staff.
- Maintains records to ensure accuracy timeliness and completeness.
- Checks and maintains supplies and equipment. Communicates inventory and supply needs as well as maintenance issues to supervisor. Stocks needed supplies in respective areas.
- Assists clinical staff in the medication and medical treatment of animals as prescribed by the veterinarian if requested.
- Maintains a high level of communication with all GBHS staff and Volunteers
- Assists in the training of adoptions volunteers. Coordinates duties with volunteer groups and community service workers in a professional and customer service manner.
- May move animals from animal holding kennels and/or transport vans to adoption kennels and vice versa.
AdoptionDuties
- Works collaboratively with staff to determine if animals are appropriate for adoption.
- Greets all visitors to the GBHS with enthusiasm a professional demeanor and an offer to provide assistance or answer questions.
- Works with prospective adopters to complete the application. When a visitor expresses an interest in seeing animals the adoption specialist facilitates the meeting between prospective adopter and animal(s) and assists in the decisionmaking process.
- Once an adoption has occurred ensures that all paperwork is accurately completed that materials in the adopter packet are reviewed with adopter(s) and that information is entered accurately and in a timely fashion in the data base.
- Within one week of the conclusion of an adoption may be requested to follow up with adopters to answer questions and check on the transition of the adopted animal into his/her new home.
- Assists in preparing kennel cards and profiles for use on the GBHS website.
- Assists in conducting offsite adoption and promotional events as requested by the Adoptions Manager and/or the Chief Program Officer.
- Assists in compiling statistics on number of visitors length of stay and other reports as requested by the Adoptions Manager.
- Other adoptionrelated duties as requested by the Adoptions Manager.
- Represents the GBHS in a professional manner in all situations.
- Shall perform other duties as assigned.
QUALIFICATIONS
- A passion forthe mission of GBHS and a sense of humor are required.
- High schooldiploma or GED equivalent.
- Must love animals and previous animal handling experience preferred
- Previous customer service experience
- Excellentinterpersonal and communication skills.
- A positiveattitude and ability to get along with others.
- Knowledge ofanimal handling and communication preferred.
- Experienceworking in a kennel environment preferred.
- Ability to perform physical work involving standing for long periods carrying animal crates bending scrubbing mopping walking quickly reaching squatting and lifting up to 75 pounds with reasonable accommodation and other such assigned duties with ease and in a timely fashion.
WORKCONDITIONS
This work isperformed in a high noise level area. Exposure to industrial cleaningchemicals fumes dust animal feces zoonotic (human to animal) diseasesbites and scratches. Weekend shifts may be required. Safety procedures must beadhered to at all times.Ability to stoop bend lift clean mop and
GBHS is an equal opportunity employer. It is the policy of GBHS to provide EEO to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status statuswith regard topublic assistance veteran status or any other characteristic protected by federalstateor local law.
The schedule is typically Tuesday Saturday from 8:00am 5:00pm. Must be able to work on Saturdays!
Employment Type
Full-Time
