Customer Clerical Assistant (MRO Assistant) Work Location:In our Salt Lake City office (no work from home option). The Opportunity: Compliance Ally LeaderWorkForceQAis seeking an organized and reliable Assistant to our Medical Review Officers. MRO Assistants perform administrative tasks to support our Medical Review Officers for the process of reviewing drug test results. This position is responsible for reviewing and sending out drug test results in an accurate timely and efficient matter. What Youll Be Doing: - Track all drug test paperwork by obtaining it from the lab website or by calling the collection site.
- Quality check of downloaded information in database.
- Obtain additional information if needed via email fax or phone call.
- Make outbound phone calls pertaining to drug test results.
- Receive documentation via email/fax and attach to correct test.
- Perform other duties and related functions as needed or assigned
Job Requirements: - Minimum 12 years customer service experience
- High School Diploma or GED
- Knowledge of MS Office (word excel) with 10key and typing skills of 40 wpm; Strong data entry skills
- Excellent written and verbal communication skills
- Solid organizational skills including attention to detail and multitasking skills
- Excellent customer service skills; Strong phone etiquette and professionalism
- Quick learner selfmotivated and ability to work independently to meet deadlines
- Ability to listen to team members feedback and selfcorrect/adjust as necessary
- Positive and friendly attitude and ability to work in a team environment
- Expected to be at work on time and on days scheduled
What We Offer - Medical Dental & Vision insurance
- Life insurance AD&D and LongTerm Disability
- 401k with Company match
- Paid time off
- EAP
- Perks Program through Access Perks
About Us WorkforceQA(WFQA) is a national provider of employee screening services. We are committed to assisting our employer partners manage compliant and costeffective drug testing programs through the expertise of our team customized service and a powerful technology suite. We build personal connections with our clients and provide a customized level of service that is unparalleled in our industry. We are looking for clientfocused team members who share our desire to craft and implement solutions that contribute to the success of our clients our company and our employees. Our Living Values - Be invested in our clients and each other
- Deliver on promises and exceed expectations
- Promote honesty and integrity
- Simplify solutions
- Work and enjoy together
To learn more about us: Are you ready to join our team If you think you have what it takes to do this job then the next step is submit your resume. We look forward to hearing from you! Employment is contingent upon completing and passing a background check and drug Screen.
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