Health Insurance Verifications Representative

About TaskUs: TaskUs is a provider of outsourced digital services and nextgeneration customer experience to fastgrowing technology companies helping its clients represent protect and grow their brands. Leveraging a cloudbased infrastructure TaskUs serves clients in the fastestgrowing sectors including social media ecommerce gaming streaming media food delivery ridesharing HiTech FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twentythree locations across twelve countries which include the Philippines India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an everchanging world.

What We Offer: At TaskUs we prioritize our employees wellbeing by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does a Health Insurance Verifications Representative do

Imagine yourself going to work with one thing in your mind: to provide the best customer experience to your clients. Think of yourself as someone who will provide worldclass service to our customers in an accurate efficient and respectful manner on every call as measured by different performance metrics.

Roles and responsibilities:

• Review patient insurance claims

• Utilize online insurance portals to verify patient benefits

• Develop a holistic understanding of patient insurance plan details

• Update the patients deductible copay and coinsurance data in clients billing system when inaccurate

• Strive for highstandard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client;

• Adhere to established protocols KPIs guidelines and company policies to ensure consistent and standardized delivery of customer service;

• Foster a collaborative work environment by engaging with team members supervisors and other departments to resolve customer issues share knowledge and contribute to a positive team atmosphere;

• Participate in all mandated internal and external training and/or seminars; and

• Get to know understand and comply with TaskUs policies and procedures.

Requirements

• 1 years in a prior medical billing or insurance verification role

• Strong knowledge of deductible and outofpocket max types and determining their status and applicability

• Familiarity with different insurance payer types and navigating insurance portals

• Experience with multiple platforms is ideal and the ability to use multiple systems connected to insurance panels is required

• Experience with HIPAA and compliancesensitive environments

• Must be able to multitask to make effective use of various online resources and platforms.

• Must adhere to regulatory requirements to protect patient safety.

• Must adhere to client processes to prevent risk to patient care and to provide the ideal patient experience.

Qualifications/Skills:

• Strong deductive reasoning and inference to understand a patients claim history

• Sharp attention to detail and ability to decipher mental health coverage vs other insurance plan benefits

• Intellectual curiosity and desire to develop expertise in insurance verification

• Proactive learner and active communicator when in need of assistance

• Ability to work independently while selfmotivating to meet targets for accuracy and productivity

• Coachable with grown mindset: able to incorporate manager feedback and improve overall output

Whats in it for you

• Competitive salary

• Great benefits package

• Professional growth opportunities with the chance to learn from many different functions

• A fun and inclusive workplace

About Us

TaskUs is a leading provider of outsourced digital services and nextgeneration customer experience to the worlds most innovative companies helping its clients represent protect and grow their brands. Leveraging a cloudbased infrastructure TaskUs serves clients in the fastestgrowing sectors including social media ecommerce gaming streaming media food delivery and ridesharing Technology FinTech and HealthTech. As of March 2023 TaskUs had a worldwide headcount of approximately 47700 people across 27 locations in 13 countries including the United States the Philippines and India.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees our clients our services and our community.

We invite you to explore all TaskUs career opportunities and apply through the provided URL are aware of employment scams where individuals pose as representatives of legitimate companies to fraudulently obtain personal information or money. TaskUs IT will never request sensitive personal information (e.g. Social Security numbers banking information etc.) or payment during the onboarding process over phone or email. If you suspect fraudulent activity or have concerns about the legitimacy of any communication claiming to be from TaskUs IT please contact your recruiter directly.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees our clients our services and our community.

We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:

Unclear Seniority