Service Desk Specialist L2 support with Italian
Service Desk Specialist L2 support with Italian
Posted on :
03-05-2025
Employer Active
1 Vacancy
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Job Description
Location:Sibiu
Key responsibilities:
- be assigned for one futureoriented longlasting and eminent client an automobile manufacturer an energy provider a cosmetics company a cell phone producer an IT corporation etc.;
- be responsible for a remote technical/administrative troubleshooting of the accounts systems applications laptops PCs related equipment networks of the employees of the client in one particular country;
- take full ownership of escalated tickets from 1st and 1.5level analysts ensuring detailed diagnostics and resolution for a wide array of corporate services;
- be a coordinator and active participant in the communication via phone emails chats ticketing tool (ServiceNow) with the Client professional technicians (L2 support)in enterprise tools (e.g. SAP Ariba SAP Concur VPNs SSO Active Directory and M365);
- use advanced diagnostic tools remote support utilities and log analysis platforms to resolve crossplatform technical incidents;
- prioritise triage and resolve incidents in accordance with ITILaligned practices and within strict SLAs and KPIs;
- be a member of the international dynamic and innovative company environment.
- speak and write in Italianand English fluently;
- handle phone calls a necessity to reply to emails and give a useful guidance to the client;
- minimum 3 years of experience in a 2nd Line or advanced Service Desk role supporting enterpriselevel IT systems;
- strong handson experience with Microsoft 365 Active Directory VPNs and remote access tools;
- Solid knowledge of ITIL processes (certification preferred);
- Experience supporting ERP systems;
- High proficiency with ticketing and monitoring platforms (e.g. ServiceNow SolarWinds or equivalent);
- Experience working in multilingual or international service environments.
We offer to the candidates:
- unlimited contract;
- language bonus;
- private medical insurance;
- Benefit platform.
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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