Chief Operating Officer

• Serve as a member of the Executive Leadership Team contributing to strategic planning and .
• Play a pivotal role in defining and executing strategic initiatives that align with our company vision and longterm goals.
• Leverage prior experience in scaling businesses to drive sustainable growth and expansion.
• Implement systems to improve operational excellence accountability and alignment throughout.

• Optimize gross profit efficiency across departments ensuring operational effectiveness and cost control.
• Implement and hold all operations personnel accountable to activity KPIs.
• Analyze business operations to identify areas for improvement and implement process enhancements to maximize profitability.
• Oversee the management and performance of projects to ensure budgets and actuals are aligned.

• Direct the entire customer acquisition and fulfillment pipeline to drive revenue and brand reputation:
  • Lead Generation: Oversee marketing efforts customer relationship management and brand reputation strategies.
  • Lead Conversion: Ensure effective estimating and sales processes to optimize conversion rates.
  • Client Fulfillment: Streamline procurement project management field operations and project closeout to guarantee client satisfaction.
  • Customer Satisfaction: Maintain high levels of customer experience through continuous process improvement and engagement strategies.

• Lead and develop a highperforming workforce by overseeing recruitment training performance management and employee engagement initiatives.
• Foster a culture of accountability innovation and professional growth within the organization.
• Develop and implement training and development programs to enhance employee skills leadership capabilities and overall organizational effectiveness.
• Work with Human Resources team to ensure HR policies and labor regulations to mitigate risks and enhance workplace morale.

• 10 years of leadership experience in operations preferably within construction or a related trade.
• Proven experience in strategic planning operational management and team leadership capable of achieving company vision benchmark to reach $100M in revenue within 8 years.
• Strong analytical skills with a focus on profitability efficiency and process improvement.
• Handson leadership style with the ability to mentor inspire and hold teams accountable.
• Deep understanding of safety regulations risk management and liability insurance loss runs.
• Exceptional communication and relationshipbuilding skills to effectively collaborate with stakeholders at all levels.
• Experience with marketing sales optimization and customer experience strategies.
• Proven track record in scaling businesses managing rapid growth and implementing scalable operational processes.
• Strong ability to drive organizational structure accountability and process improvements.
• Experience in B2B and B2C operations and working on the trades side of contracting is highly valued.
• Passion for company culture employee development and driving organizational growth.

• Be part of a growing company with a strong vision for expansion that values innovation and leadership.
• Work in a collaborative and energetic environment where your impact is tangible.
• Competitive compensation package benefits and career growth opportunities.
• Enjoy the beautiful Eastern Washington & Northern Idaho regions with a supportive worklife balance.

Thank you for your interest in this job posting.

We look forward to hearing from you.

TalentSphere Staffing Solutions


Canada

United States