Senior/Manager, Partner Solutions

Pager is looking to hire aSenior/Manager Partner Solutions (Implementation Manager) to onboard and implement key accounts while anticipating client needs and actively coordinating a crossdepartment team. Youll be working in a fastpaced collaborative environment with the product engineering and clinical operations teams who will support your implementation efforts. You will also have a strong partnership with business development and customer success teams to ensure proper handoff of responsibilities before and after a partner implementation.

RESPONSIBILITIES:

Become an established leader and execute successfully:

• Manage highly visible endtoend client implementations on target on time
• Clearly articulate the organizations mission and goals motivating the team to overachieve on those goals and be enthusiastically accepted as a leader
• Develop and roll out bestinclass scalable processes for ongoing efficiency and effectiveness improvements
• Partner crossfunctionally to organize internal resources to solve client business challenges
• Provide a clear view of organizational metrics and status to the Vice President Professional Services with optimization recommendations and needs
• Work closely with Customer Success to ensure an orderly transition between the sales cycle implementation stages and postlaunch optimization and stabilization
• Partner with analytics resources on data requirements for both internal and external stakeholders
• Identify and curate metric packages clearly demonstrating business needs/challenges process optimization and markers of success
• Identification of clientinitiated upsell opportunities

Interface with crossfunctional teams to lead complex implementations on behalf of sophisticated clients:

• Develop launch plan and lead program launch execution activities including ownership of all workstreams attached to an individual implementation
• Tailor developed processes and blueprints to meet a specific client need
• Represent Pager to payers providers and ancillary organizations in a courteous and professional manner
• Work with crossfunctional teams to meet milestones to ensure timely program launches
• Lead and guide close collaboration between Integration Managers and Engineers to successfully configure and deploy Pagers platform
• Communicate project status and challenges and make recommendations for swift and appropriate resolution

Work closely with internal teams to continually refine and improve the Pager platform:

• Manage daily tasks of the Implementation team to ensure project deliverables are on track and completed on time
• Collaborate with the Product team to accurately translate user needs to requirements
• Partner with the Command Center to ensure proper patient care protocols are in place to support triage and care coordination
• Work with the Marketing and Engagement teams to develop tactical engagements designed to maximize brand equity and achieve sustainable patient growth
• Support Business Development efforts through effective documentation of repeatable processes and success stories

Support the team and train the next generation:

• Coach mentor and develop the management skills of junior team members
• Participate in hiring and sourcing candidates

REQUIRED SKILLS:

• Strong organizational time management skills and ability to work independently
• Highly analytical and able to draw conclusions and make recommendations based upon findings
• Must have the ability to prioritize and meet deadlines
• Excellent verbal and written communication skills
• Exceptional attention to detail in fastpaced demanding environment
• Must possess a high degree of professionalism and ability to handle confidential information
• Demonstrated ability to adjust easily to new and changed situations
• Positive energetic attitude and initiative
• High caliber customer service and ability to maintain demeanor under extreme pressure
• Strong work ethic
• Comfortable working in handson deadlinedriven environment
• Comfortable speaking to all levels of company and client personnel
• Ability to produce analysis
• Strong verbal listening and written communication skills
• Detail oriented
• Taskfocused goal oriented
• Can do attitude with an ability to develop a contingency plan to mitigate challenges
• Highly adaptable and flexible professional
• Exceptional customer service
• Knowledge of payers and/or providers

REQUIRED EXPERIENCE

• Bachelors degree
• Minimum of 5 years of healthcare administration experience
• Experience coordinating internal implementation product and system integration resources
• Client facing experience required
• Healthcare and tech experience preferred
• Bachelors Degree required. MHA or MBA preferred

You will be encouraged to shape your job stretch yourskillsand drive the companys future. You will be part of a remotefirstdynamic andtightknit team that embraces the challenges and opportunities that come with being part of a growth company. Most importantly you will be an industry innovator who is making a positive impact on peoples lives.

At Pager Health we value diversity and always treat all employees and job applicants based on merit qualifications competence and talent. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.

Please be aware that all official communication from Pager Health regarding employment opportunities will originate from email addresses ending in @. We will never request personal or financial information via email. If you receive an email purporting to be from Pager Health that does not adhere to this format please do not respond and report it to

Pager Health is committed to protecting the privacy and security of your personal information