Technical Support Engineer
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Job Description
The world has fundamentally changed. We are growing from 400 employees into the next phase of our journey and we need passionate talent filled with empathy and agility. The right candidate for the job is ethical hyperorganized fanatical about seeing things through to completion serviceoriented and humble enough to take feedback and coaching yet confident enough to provide feedback and coaching.
Menlo is wellfunded for growth and our investors are second to none. They include Vista Equity Partners (Vista) General Catalyst JPMC American Express HSBC and Ericsson Ventures.
Votiro now part of Menlo Security is on a mission to deliver zerotrust content security to organizations around the globe. As part of our continued growth were looking for a Customer Support Engineer to be the first line of support for our valued customers.
In this role youll play a critical part in ensuring our customers get fast accurate and empathetic support. Youll resolve technical issues guide users through features and help shape the customer experience were proud of.
If youre a great communicator with strong technical skills and a passion for problemsolvinglets talk.
What Youll Do:
Be the first point of contact for our customers managing tickets and urgent requests in line with SLAs
Support customers during implementation and production of Votiros serverbased applications
Troubleshoot reproduce and analyze technical issues
Update internal databases with resolutions findings and feedback
Collaborate across Product Sales and Marketing teams to share insights
Proactively reach out to customers follow up on issues and introduce new features
Monitor social media and provide support where needed
Help build and maintain our knowledge base
What You Bring:
2 years of experience in Tier 2 Technical Support (ideally in cybersecurity or software)
Strong handson knowledge of Linux and Windows OS
Familiarity with network protocols (TCP/IP HTTP proxies load balancers)
Experience troubleshooting complex technical issues with a customerfirst mindset
Great communication skills and fluent English
Team player with high energy and empathy
Experience with SaaS platforms (AWS a plus)
Knowledge of Kubernetes infrastructure is an advantage
BSc in IT or equivalent experience
Willingness to work offhours as needed
Why To Join Us:
By joining Votiro a Menlo Security company youll be part of a team thats redefining cybersecurity while retaining the agility of a startup and the strength of a global player. We offer a collaborative work environment exciting challenges and the opportunity to make an impact from day one.
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Why Menlo
Our culture is collaborative inclusive and fun! We have five core values: Stay Aligned Get It Done Customer Empathy Think Creatively and Help Each Other Out. We believe in open communication supporting new ideas and sharing a mutual mindset of what were aiming to achieve together. There are tremendous opportunities to take initiative implement new ideas and have a hand in building a legacy.
All qualified applicants will receive consideration for employment without regard to race sex color religion sexual orientation gender identity national origin protected veteran status or on the basis of disability.
TO ALL AGENCIES: Please no phone calls or emails to any employee of Menlo Security outside of the Talent organization. Menlo Securitys policy is to only accept resumes from agencies via Ashby (ATS). Agencies must have a valid services agreement executed and must have been assigned by the Talent team to a specific requisition. Any resume submitted outside of this process will be deemed the sole property of Menlo Security. In the event a candidate submitted outside of this policy is hired no fee or payment will be paid.
Employment Type
Full-Time
