Collections Specialist
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Job Description
Job Summary:
ITS is seeking a proactive and resultsdriven Collections Specialist to manage B2B account receivables through strategic clientfacing engagement.
In this role you will conduct onsite visits to strengthen client relationships assess payment challenges and negotiate effective solutions.
You will also handle followups through phone and email to maintain healthy portfolios.
Were looking for a skilled communicator with exceptional inperson negotiation abilities and a deep understanding of B2B credit and collections to drive success in this pivotal role.
Responsibilities:
- Conduct regular onsite visits to B2B clients to address outstanding balances build trust and develop customized payment plans collaboratively.
- Manage and oversee an assigned portfolio of B2B accounts proactively identifying and resolving pastdue balances.
- Leverage phone and email for scheduling appointments following up on agreements and addressing routine client inquiries.
- Build and maintain strong professional relationships with key client stakeholders through meaningful inperson interactions.
- Investigate and resolve payment discrepancies and billing issues often through onsite discussions to ensure clarity and resolution.
- Document all collection activities meticulously including detailed notes from client visits and payment arrangements in ITSs system.
- Escalate complex issues to management with clear actionable insights derived from client interactions.
- Collaborate with Sales and Finance teams to streamline collections processes incorporating field observations to enhance outcomes.
- Analyze payment trends and onsite feedback to identify potential risks and recommend proactive strategies.
- Generate regular reports on collection activities and aging analysis showcasing key results from client engagements.
- Ensure compliance with company policies procedures and relevant legal standards.
- Propose process improvements based on field experiences and client feedback to optimize efficiency.
- Actively participate in team meetings contributing to departmental goals and fostering a collaborative environment.
Qualifications:
- Bachelors Degree in any field.
- Minimum of 2 years of experience in a similar B2B collections or clientfacing role.
- Exceptional inperson communication interpersonal and negotiation skills to build trust and drive results.
- Proven track record of establishing lasting client relationships through facetoface engagement.
- Strong verbal and written communication skills for effective phone and email correspondence.
- Sharp analytical and problemsolving skills with a keen eye for detail.
- Proficiency in Microsoft Office Suite (Excel Word Outlook).
- Selfmotivated with excellent time management skills to prioritize and manage onsite visits efficiently.
- Resultsoriented mindset with a sense of urgency to meet deadlines and achieve targets.
- Ability to handle sensitive information with professionalism and confidentiality.
Employment Type
Full Time
