Business Operations Associate

Who we are

Summer Health is helping raise the healthiest generation with 24/7 textbased access to pediatric care. We believe that every family deserves quick reliable trusted access to health care when and where they need it most and our aim is to improve the health outcomes of millions of children.

We have raised over $19M through Series A funding from investors including Sequoia Lux 7wire Ventures Chelsea Clintons Metrodora Capital Pivotal Ventures Box Group and others to achieve this goal.

Who you are

We are seeking a compassionate detailoriented and dynamic Business Operations Associate to partner with our Head of Operations to build out our Business Operations functions. In this role you will work closely with our Head of Operations to ensure processes across all functions of the company run smoothly and efficiently. Were looking for a quick learner who thrives in a fastpaced ambiguous environment and is a team player eager to learn grow and make an impact.

Key Responsibilities

• Support Strategic Initiatives:

  • Assist with highpriority projects across the company delving into strategic finance board meeting preparation internal process design and KPI tracking.

  • Help collect analyze standardize and present operational and performance data to drive better business decisions.

• CrossFunctional Coordination:

  • Partner with operations product engineering and finance to ensure timely execution of key projects.

  • Identify bottlenecks and inefficiencies in workflows that span the company then design and implement solutions that scale.

• Systems & Tools:

  • Support the setup and maintenance of tools (e.g. CRMs project management software financial tools process automation tools) that power internal operations.

  • Improve internal systems tools and meetings that power the companys weekly rhythm.

• Administrative & Operational Support:

  • Help manage vendors and partners assist with compliance tasks support hiring workflows and handle daytoday business operations.

  • Design and iterate on on core people/HR processes.

• Customer Success

  • Build out and own the customer success function as the company scales.

Qualifications

• 3 years of work experience in operations or strategy at a highgrowth tech company or in a clientfacing role in consulting or investment banking

• Outstanding communication skills both written & verbal

• A capacity for and comfort with decisionmaking when you dont have all the information

• The ability to work independently: you are at ease working in a fastpaced environment handling multiple projects and managing competing priorities

• The ability to learn new platforms quickly and are technologicallysavvy

• Attention to detail especially as it pertains to data and analytics

• Proficiency in SQL or the ability to learn SQL quickly

• Experience using data to make decisions and inform improvements in operational processes

• A strong commitment to cultivating belonging equity and diverse perspectives in an earlystage company.

Weve got you covered

• Competitive base salary. Compensation offered for this role will be based on multiple factors like experience and expertise.

• Equity compensation. All of our offers include meaningful stock options.

• Nonaccrual PTO. Take time off whenever you need it.

• Medical insurance. We cover 75% of your premium and 50% of your dependents premiums.

• Dental and vision insurance. We cover 100% of the premium for you and dependents.

• One Medical membership. One Medical is a membersonly medical concierge platform accessible to all of our employees free of charge.

• Retirement 401(k). Save for retirement through our plan through Slavic.

• Workstation setup. We offer a onetime $250 stipend to make sure you can create a work environment that supports your unique needs.

• Monthly book club lunches. Reimburse monthly audible lunch of your choice each month and enjoy it over Zoom with your lovely colleagues while discussing the book of the month.

• Parental leave. Twelve weeks of paid leave after 1 year at the company.

Required Experience:

IC