Account Manager
Account Manager
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Job Description
- Are you curious excited by experimentation and always looking for a better way of doing things
- Do you want to keep learning and developing whilst getting handson experience working in the embedded payments space
- Do you want to have the opportunity to highgrowth environment with a fastpaced and collaborative culture where you will work with some fantastic clients and partners
If so we would love to connect and collaborate!
We are looking to hire ambitious and valueadding talent to join Modulr the fastest growing payments business in the UK and Europe to retain and grow longlasting relationships with our clients and partners.
About us
At Modulr our vision is a world where all businesses are powered by embedded payments. Modulr enables businesses from SMEs to Enterprise initially across the UK and Europe to efficiently payin collect and disburse funds instantly via a range of payment schemes accounts and card products.
We have created an industryleading API platform with comprehensive online tools and access to meet the demands of daily business payments. We have two routes to market. Our Core Business Payments product allows customers in any sector to connect to us and our expanding network of accounting and payroll platforms including Sage Xero BrightPay and IRIS to automate payments. Our Vertical Solutions targets a growing range of industry verticals which directly connect their IT platforms to our APIs and webhooks. We solve complex payment problems forhundreds of clients in a range of industries including Travel Lending Wage Advance and Investment & Wealth.
We are deeply integrated into the payment ecosystem. In the UK we are direct participants of Faster Payments and Bacs. Modulr hold settlement accounts at the Bank of England. Our payment network connectivity includes CHAPS Open Banking SEPA SWIFT and account issuance in multiple currencies. We are principal issuing members of Visa and Mastercard schemes across UK and Europe.
Our regulatory permissions and governance structure are the foundations of our business. We are regulated and supervised as an Authorised Electronic Money Institution (AEMI) in the UK by the Financial Conduct Authority and in the Netherlands by De Nederlandsche Bank.
Our founding team has a wealth of experience in the payments industry and growing successful businesses. Modulr is backed by the venture arms of payments giantsPayPalandFIS as well as growth investorsBlenheim ChalcotGeneral AtlanticFrog Capitaland HighlandEurope.
Modulr now has over 400 employees spread globally across offices in London Edinburgh Amsterdam and Mumbai.
Modulr values
- Building the extraordinary; going that extra mile.
- Owning the opportunity; be passionate and proud of the time you invest.
- Move at pace; reach goals faster whilst supported on your career journey.
- Achieve it together working collaboratively and being a Modulite.
The role
Key responsibilities
The Account Manager is a vital role within Modulr and this role will ensure clients understand Modulr payment services and products and through their datadriven approach to help our clients understand and make the most of our products and payments services in context of their business. Our Account Management team develop deep expertise in our clients vertical markets to help grow our existing partners and further expand our market share.
The Account Management team is at the centre of our Commercial team with a mission to retain and grow from existing clients through developing relationships understanding their business goals and identifying Account managers are solely responsible for the commercial relationship with our existing clients working with them in regular cadence and ensuring they are fully connected with Modulr teams products and service developments.
Specific duties
- Reporting to our Head of Account Management you will be responsible for retaining and growing a high performing portfolio of accounts.
- Deliver a world class experience to an expanding portfolio of clients across UK and Europe.
- Develop client relationships that promote growth retention and loyalty ultimately improving customer lifetime value.
- Grow revenue by identifying driving and supporting on upsell opportunities for Modulr services.
- Maximise the uptake of Modulr capability suggesting new services.
- Have a clear plan for every owned account to grow and develop it.
- Carry out revenue forecasting and undertake periodical account reviews.
- Monitor the commercial performance of each account within the assigned portfolio monitoring transaction and usage trends.
- Negotiate pricing discussions debt collections.
- You will be expected to have a deep client understanding and knowledge of Modulr products and ensure all customers are successfully using the product or service.
- Delivering on all aspects of Transactional Growth and key metrics (NRR churn rate NPS and CSAT) across your client portfolio.
About you
The successful Account Manager will have a trackrecord in delivering results in a fastmoving business and hence be comfortable with change and uncertainty. Excellent stakeholder management experience is essential to being successful in this role.
The ideal candidate
- Were looking for individuals with relevant experience in Technology / SaaS firms or Financial Services.
- Prior experience in an Account or Partner Management role.
- Demonstrated ability to think strategically and analytically about business product and technical challenges with the ability to build and convey compelling value propositions and work crossfunctionally to build consensus.
- Account growth:
- Proven track record in exploring and creating upsell opportunities and maximising uptake suggesting new services.
- Ability to meet and exceed revenue targets and performance.
- Account management:
- Relationship builder and ability to build multiparty relationships.
- Experience with management and development of strategic accounts.
- Strong interpersonal skills and the ability to read a situation listen frame a conversation and deliver presentation and insights to your clients.
- Commercial:
- Proven negotiation skills.
- Excellent strategic planning to develop long term and highly valuable relationships.
- Strong analytical and written skills with great attention to detail.
- You have unassailable integrity work ethic humility and team spirit and have the ambition and desire to work in a highgrowth tech company.
What can Modulr offer you
You will be part of a cross disciplinary team(s) with coworkers located in Edinburgh London Amsterdam and India. We are friendly and sociable challenging but rewarding. We want you to push yourself and for us to support you in your future as we scale up and grow.
- Share Options Incentive Scheme.
- Company Bonus the more successful we are together the greater the reward.
- Flexible benefits 1000 to spend on a variety of benefits for you to choose from which suit your lifestyle and needs. Including Private medical insurance gym membership health checks etc.
- Perkbox enjoy freebies and discounts on many other products and services.
- 33 days holiday (including bank holidays) & your birthday off choose which days you take off to relax and/or spend time with loved ones.
- Learning Opportunities on joining Modulr you will embark on our 2day onboarding programme called ModStart to be equipped with the Modulr knowhow and arm you with the tools you need to be successful from day 1! But we do not want your learning to stop there so we will continue to provide you with the tools and capabilities through our learning channels and platforms.
- Modulr handson join your colleagues for our company wide events throughout the year.
- Great workspace Modulr thrives on innovation which is best done through inperson collaboration. This approach enables us to work together closely exchange ideas and create innovative solutions that drive our success. We ask our team members to be based in the office 4 or more days a week. We have state of the art offices located in Exchange Crescent Edinburgh Scale Space in London and WeWork in Amsterdam.
- Bike to work / Ebike scheme.
ModInclusion
At Modulr we are working hard to build a more positive diverse and inclusive culture that helps everyone to feel they belong and can truly bring their whole self to work. Not only is it the right thing to do for everyone in the Modulr team its also the right thing to do for our business the community we operate in and attracting future talent. As part of our approach we actively welcome applications from candidates with diverse backgrounds.
By submitting your CV you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role. This means that we may use your personal data to contact you to discuss your CV or arrange an interview or transfer your CV to the hiring manager(s) of the role you have applied for. You can ask us at any time to remove your CV from our database by emailing but please note that this means we will no longer consider you for the role you have applied for.
Required Experience:
Manager
Employment Type
Full Time
