Customer Support Representative
Customer Support Representative
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Job Description
Job Title:
Customer Support Representative (French Speaker)
Location:
Porto Portugal
Onsite position
Start Date:
15th May 2025
Working Schedule:
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Monday to Friday: 08:00 19:00 (rotative shifts within this time frame)
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Days Off: Saturday and Sunday
Salary & Benefits:
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Gross Salary: 1000 x 14 months
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Meal Allowance: 7.63 per working day (net)
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Transport Allowance: Not provided
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Relocation Package Included (details below)
Role Responsibilities:
As a Customer Support Representative you will be responsible for:
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Delivering highquality customer service via phone email or chat
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Handling inquiries troubleshooting and resolving customer issues effectively
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Ensuring a positive customer experience through professional communication
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Keeping records of customer interactions and following up when necessary
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Collaborating with other departments to ensure customer satisfaction
Requirements:
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Fluent in French (written and spoken)
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Good command of English (for internal communication)
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Minimum of 1 year of previous experience in Customer Support or Contact Centre (preferred)
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EU citizenship or valid work permit in Portugal
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Strong communication and problemsolving skills
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Willingness to work onsite in Porto
Relocation Support:
For candidates relocating from outside Portugal:
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Reimbursement of airfare up to 400 after 180 days of contract (economy class)
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Hotel accommodation for 28 days (temporary depending on project)
For candidates relocating from within Portugal:
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Reimbursement of travel costs up to 150 after 180 days of contract (economy class)
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Hotel accommodation for 15 days (temporary depending on project)
All CNX Porto projects offer a shared housing option (similar to CNX Lisbon)
Accepted Documents:
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EU ID
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Portuguese Residence Card
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Manifestao de Interesse
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Visa (under consultation)
Interested
If youre looking for a new opportunity in customer service and would enjoy living and working in Porto wed love to hear from you! Click to apply or send your cv to
Employment Type
Full Time
