Desktop Services Technician, Field Service - Socorro/Belen/Los Lunas Area
Desktop Services Technician, Field Service - Socorro/Belen/Los Lunas Area
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Salary Not Disclosed
1 Vacancy
Job Description
WHO WE ARE
UnityBPO is a leading Healthcare IT partner supporting frontline clinicians and patients across the country. We solve critical technology challenges with speed empathy and precisionhelping healthcare professionals stay focused on what matters most: patient care.
Driven by purpose and powered by diverse talent we thrive in highstakes environments where technology makes a real difference. If youre passionate about making an impact and growing in a peoplefirst missiondriven cultureyoull find your place at UnityBPO.
KEY RESPONSIBILITIES AND DUTIES
- Deliver outstanding customer service with clear communication patience and empathy.
- Resolve indepth technical P.C. software and hardware problems by utilizing logical problemsolving skills and referencing documented processes and procedures. (Microsoft Office Win10 VPN Active Directory customer specific software applications laptops desktops printers VOIP telephony etc.).
- Support clinicians and healthcare staff ensuring their IT needs are met quickly and effectively.
- Use remote tools and internal resources to diagnose and resolve issues within set timeframes.
- Take pride and responsibility to meet or exceed targeted performance metrics and objectives.
- Meet performance goals while adapting to ongoing changes in tools and processes.
- Learn through various training methods and apply knowledge to realtime support scenarios.
- Use your innovative analysis ability to contribute to ongoing process and procedure improvements to enhance the customer experience.
- Document all interactions accurately and escalate unresolved issues when necessary.
- Foster a positive work environment through proactive communication and collaboration.
- Proactively identify opportunities to improve the environment and culture.
MINIMUM REQUIREMENTS
- High School diploma or G.E.D equivalent/and at least oneyear experience supporting troubleshooting and repairing PCs.
- Working knowledge of PC operations which includes hardware software network settings operating systems and MS Office applications is required
- Excellent verbal and written communication skills.
- Must be able to lift/transport moderately heavy objects such as computers and peripherals up to 50 lbs.
- Flexibility to work off schedule when needed.
- Must keep UnityBPO patient and client information confidential.
PREFERRED REQUIREMENTS
- CompTIA A certification preferred
- Healthcare environment experience preferred
- Knowledge of medicalbased terms and phrases are a definite advantage.
PERSONAL ATTRIBUTES:
- Integrity honesty and personal responsibility
- Values employees and can genuinely articulate their positive contributions
- Values teamwork and understands the importance of collaboration
- Strong listening and comprehension skills
- Ability to work independently proactively and creatively while exercising sound judgment in a fastpaced and results driven environment
- Strong written and verbal communication skills
- Analytical skills with high degree of accuracy
- Ability to adhere to strict federal and business compliance and confidentiality rules
Disclaimer
- The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification/job function.
- It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this position.
- The preceding job description does not alter the at will status and therefore does not constitute a contract of employment expressed or implied between any employee and UnityBPO.
We are an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.
Required Experience:
IC
Employment Type
Full-Time
