Senior Manager, Onboarding Technicians
Senior Manager, Onboarding Technicians
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1 Vacancy
Job Description
Redefine the future of customer experiences. One conversation at a time.
Were changing the game with a firstofitskind conversationcentric platform that unifies team collaboration and customer experience in one place. Powered by AI built by amazing humans.
Our culture is forwardthinking customerobsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service our products and services and most importantly each other. Sincecompanies and 1M users rely on Nextiva for customer and team communication.
If youre ready to collaborate and create with amazing people let your personality shine and be on the frontlines of helping businesses deliver amazing experiences youre in the right place.
Build Amazing Deliver Amazing Live Amazing Be Amazing
Employer: Nextiva Inc.
Position Location: Scottsdale Arizona
Position: Sr. Manager Onboarding Technicians
Job Duties:
- Oversee the endtoend internal onboarding processes of Nextiva communication tools ensuring consistency compliance and alignment with industry best practices through regular audits of internal procedures to identify gaps and implement improvements.
- Manage collaborate and lead the onboarding of cloudbased communication tools technical associates and their technical deployment fostering a collaborative and highperformance culture.
- Serve as liaison between Product Development Sales Support Human Resources Information Technology L&D and departmental leaders to create a cohesive and complex solution for customer experience with Nextiva cloudbased communication tools.
- Control all aspects of longterm and shortterm strategic planning work projection and cross departmental collaboration and participation in different IT projects.
- Assist with regular interdepartmental meetings to discuss collaborate and resolve operational challenges within the onboarding department.
Job Requirements:
Education Requirements:
- Bachelors degree in Tourism & Hospitality Management with concentration in Business Management Bachelor of Business Administration in Business Administration Bachelor of Business Administration in Business Administration with a concentration in Project Management or closely related. Employer will accept foreign equivalent if in same field.
Experience Requirements:
- 6 months in job offered Manager of Implementation Department or closely related.
Special skills requirements:
- Track onboarding process of communication tools using Salesforce and Cloud Coach and lead technical staff in delivering highquality communication products and services maintaining open communication and addressing customer concerns promptly and effectively.
- Oversee international recruitment training and management of multinational project teams using HR systems and tools such as Oracle Enova365 and Humanity. This includes managing IT project teams in Ukraine Poland and the United States while ensuring the appropriate labor codes are met.
- Experience working with inhouse CRM systems and external systems like Zendesk Monday and Oracle.
- Experience working with unified communications platforms and features including software telecommunications LAN/WAN support PBX SBC VOIP traffic OCOM media server and networking.
- Work with CCaaS cloudbased solutions like BroadSoft IIIO Five9 among others.
- Experience with TCP/IP and VOIP Contact Center Management VoIP knowledge of SIP signaling and telephony.
- Experience working with the following tools and technologies:
- Automation Anywhere Power BI Oracle ERP Jenkins Pendo ASANA Jira Confluence Lucid Chart Bitbucket Microsoft products and Google Suite.
Salary: Available upon request
Work Schedule: 40 hours/week
Qualified applicants send cover letter and resumes to: Nextiva Inc. Lisa Fitch Sr. Manager Benefits & People Operations ref job# BF01. EOE. Standard Benefits. #LIDNI #FBDNI #INDNI #TWDNI #GDDNI
Nextiva Core Competencies / DNA:
- Drives Results: The successful candidate will be action oriented with a passion for solving problems. They will bring clarity and simplicity to ambiguous situations. This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success. They are a change agent prepared to lead and drive changes as we transform.
- Critical Thinker: The successful candidate is fact based and data driven able to understand and articulate the why identifying key drivers and learning from the past. They are forwardthinking anticipating problems before they arise. Theyll recommend and action well thought out solutions understanding the risks and dependencies.
- Right Attitude: The successful candidate will be teamoriented collaborative and competitive with a winning mindset; theyre resilient and able to easily bounce back from setbacks. They will be able to zoom in / out willing to be handson to help solve important problems while being a motivating figure for the team along the way. They will embrace a culture of service and learning with a focus on caring supporting and respecting our customers and team members.
Total Rewards
Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best in and out of the office.
Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors including skills experience training and certifications when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position compensation may include base salary and/or hourly wages incentives or bonuses.
- Health Multiple health plan options to suit your needs including medical dental vision and telemedicine coverage
- Insurance Life disability and supplemental indemnity plans
- WorkLife Balance Flexible Time Off (FTO) for salaried employees PTO for hourly employees Paid Sick Time (PST) paid parental bonding leave and paid holidays
- Financial Security 401(k) with company match Health Savings Accounts with company contributions Dependent Care FSA
- Wellness Employee Assistance Program and comprehensive wellness initiatives
- Growth Access to ongoing learning and development opportunities and career advancement
At Nextiva were committed to supporting our employees health wellbeing and professional growth. Join us and build a rewarding career!
Take a quick tour of Nextiva HQ in Scottsdale AZ and see where Amazing happens!
Established in 2008 and headquartered in Scottsdale Arizona Nextiva secured $200M from Goldman Sachs in late 2021 valuing the company at $ check out whats going on at Nextiva check us out on Instagram Instagram (MX) YouTube LinkedIn and the Nextiva blog.
Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. Nextiva participates in the EVerify Program where and as required by law. For additional information about EVerify visit USCIS.
Required Experience:
Senior Manager
Employment Type
Full Time
