B7 Custodial Escort Officer

Here at Serco we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).

Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for all. Service users are treated with care and respect and our colleagues thrive in a supportive culture.

Fancy doing something different with your clinical skills We are looking for Nurses Occupational Therapists Physiotherapists Paramedics or Pharmacists to join Serco as a Functional Assessor and help deliver a vital service that supports millions of people with health conditions and disabilities.

What is a Functional Assessor

A Functional Assessor is either a qualified Nurse Paramedic Occupational Therapist Physiotherapist or Pharmacist who conducts unbiased comprehensive health assessments for the Health Assessment Advisory Service (HAAS) which arranges and conducts assessments for the Department for Work and Pensions (DWP).

What is HAAS

HAAS is a new service that will bring together existing assessment services for people with disabilities and health conditions under a single provider in each region of the UK. This will make accessing assessments for benefits simpler for the people who need it.

Our team will be providing assessments for Personal Independence Payment (PIP) claimants or Work Capability Assessments (WCAs) for individuals claiming Universal Credit (UC) or Employment and Support Allowance (ESA).

What will I be doing

As a Functional Assessor youll speak with claimants in a nonclinical environment either on the phone facetoface or online to carry out functional health assessments to help DWP understand how their disability or condition affects their daytoday life. With empathy and compassion youll use your active listening and notetaking skills to produce accurate reports.

Youll help claimants get fair outcomes by carrying out functional assessments consulting with treating healthcare professionals and others who are involved in providing care for the individuals youre assessing and ensuring final reports are accurate and produced to a high standard. These will be used by DWP decision makers to determine the outcome of claims.

What do I need

• One yearspostregistration experience as a Nurse Occupational Therapist Physiotherapist Paramedicor Pharmacist
• Fully registered with a relevant UK regulatory body (NMC HCPC or other) without restriction or conditions and with a valid PIN
• Excellent observational and communication skills
• Good overall IT skills with the ability to work quickly and produce reports in a timely manner

Why chose Serco

You may have seen many different versions of the Functional Assessor role advertised across the UK and wonder why this is and who to apply for. There are multiple providers on the DWP HAAS contract if you have the qualifications and experience you can work for any of us no matter where you live so its important you choose the right organisation for you.

Serco can of course offer very competitive salaries and benefits; however we feel our employees deserve more than just compensation. Our commitment to you is:

• A place you can make a difference: Positively impact millions of lives through working empathetically with claimants and delivering work you can be proud of.
• A place you can count on: Industryleading training from Day 1 internalonly career advancement opportunities onetoone support and continued mentorship to help you keep hitting your goals.
• A place for you: Here youll be part of a community with a wide range of employee networks flexible benefits and the opportunity to have your say. We invite and listen to all our employees feedback so we can continue to provide a supportive and welcoming place to work for everyone. We partner with leading organisations who provide resources and expertise so we can continuously improve and evolve our approach to colleagues inclusion and experience.

What are the perks

• Starting salary range fromdepending on location and specialty
• 1000 salary uplift after your first 6 months and a further 1000 salary uplift after 12 months
• Worklife balance: Serco offers 9am 5pm contracts with no nights weekends of shifts required.
• Up to 10% quality and performance bonus once youre a Approved Functional Assessor
• The role is a Hybrid position with a minimum of 2 days per week working at one of our consultation centres
• 25 days annual leave plus bank holiday and the option to purchase up to five additional days
• Brilliant internal progression opportunities
• Up to 6% contributory pension scheme
• Discounts across around 1000 retailers from food and clothing to days out entertainment and travel
• Serco ShareSave scheme
• Health and wellbeing benefits including: 24/7 Employee Assistance Programme BUPA Anytime Helpline wellbeing app Simplyhealth cash plans to claim back money towards healthcare costs and 30% off at Sercomanaged leisure centres
• A paid volunteering day each year

Is Serco new to this sector

Serco has experience of delivering a similar contract internationally and of working with DWP. Were a 50000strong global organisation that specialises in partnering with governments to provide public services across a wide range of sectors.

Thanks to our extensive experience working with government we know the most important thing to get right is our people. Were committed to providing the best possible service to DWP and our claimants as well as making Serco the provider of choice for functional assessment services. Thats why were keen to recruit the very best talent this industry has to offer along with new people from other sectors with fresh ideas too.

Life as a Functional Assessor isnt for everyone! / Realities of the role

At Serco its important to us that were honest and transparent with all current and future employees. Although many people love working in this sector it isnt for everyone. This role may not be for you if

• You want to keep treating patients: Although the role of a Functional Assessor requires you to see a variety of conditions there is no treatment involved and some clinicians may miss the handson healthcare element of their previous roles.
• You dont want to retrain: In most cases the clinicians we hire have never worked in this type of role before so we take you through a comprehensive training programme to become an approved Functional Assessor. During the training you will still be on your learning curve so we audit every report to ensure they meet the specified standard and claimants receive the best possible service. This position is wellsuited to those who are happy to receive constructive feedback and are keen to keep learning.
• You dislike writing reports: All clinicians are competent assessors however reports need to be completed to a high standard too. This is a skill that can be learned however if youre not used to or dislike writing detailed reports this role may not be the best fit for you.

Remember theres new skills to learn from the outset but our team are dedicated to training and supporting you to ensure youre happy and competent in your role. Whats more our recruitment team have a wealth of experience working on this contract including former Functional Assessors so if youd like know more they are happy to share their personal insights too.

Recruitment process

This is a brand new fiveyear contract. We have opportunities available now or if youre interested in joining us in the future you can register your interest here or reach out to our recruitment team:

#haasfunctionalassessor

About Serco
At Serco not only is the nature of the work we do important everyone has an important role to play from caring for vulnerable people to managing complex public services. We are a team of 50000 people responsible for delivering essential public services around the world in areas including defence transport justice immigration healthcare and citizen services. We are innovators committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks SercoInspire (Gender) SercoEmbrace (Multicultural) SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks led by colleagues who are passionate about diversity inclusion and belonging.

Please click on the apply button to complete your we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward so please apply promptly to avoid disappointment.

At Serco we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leaderemployers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0.

At Serco we support fair access to employment for those with unspent criminal convictions through the Ban the Box pledge (some may be exempt due to thenature of the role and the security clearance required). Please contact our recruitment team directly on 0 to discuss.