Customer Success Director
Customer Success Director
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Job Description
WHO WE ARE
Zeta Global (NYSE: ZETA) is the AIPowered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire grow and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP) our vision is to make sophisticated marketing simple by unifying identity intelligence and omnichannel activation into a single platform powered by one of the industrys largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more go to .
THE ROLE
Zeta Global is looking for a dynamic personable and strategically minded individual who is acutely skilled in client service management to join a growing team for some of our largest retail and luxury global clients. They will be a team player; solutions oriented and can manage multiple client and internal stakeholders at senior levels. Having digital marketing experience is a requirement with experience in traditional and emerging mediums a very strong plus. A background in CRM business strategy and technology is required. A background in being a leader on a large and multidisciplined team is required.
The successful candidate will be able to understand and proactively identify client and teammate needs and work with specialist teams to effectively develop business solutions across services and technology as well as ensure excellence in delivery. They will also have a proven track record in growing revenue across a book of business as well as a strong understanding of technology and the ability to effectively communicate complex solutions to clients. They will be able to successfully serve as the main conduit between our strategy campaign and technical leads on the team and the client and/or other internal service groups (creative data science etc.) at Zeta Global. This a client facing London based role and you will be expected to work from the clients office up to 3x weekly and meet in Zetas London office on a regular basis to meet and work with your key account team and SMEs.
This is a hybrid role based out of our London UK office.
Responsibilities
- Serve as the primary client services contact that works to coordinate with client contacts and our Campaign Tech and Strategy team members
- Developing deep and enduring client partnerships with high client satisfaction ratings
- Developing deep and enduring intrateam partnerships with high teammate satisfaction ratings
- Monitoring and maintaining high quality services technology and strategic plans
- Responsible for monthly billing duties and revenue allocation reporting
- Presenting to both internal resources teammates and client on a variety of initiatives and informational categories
- Leading all weekly and recurring scheduled client facing status calls and preparation for the same
- Coordination of teamwide meetings both in person and via phone
- Strong focus on Strategic initiatives both optimizing existing ones and launching/developing new ones in conjunction with the Solution and Strategy SME team members
- Maximizing existing and generating new revenue streams from client budgets in conjunction with the Vice President of the team
Required Experience
- 7 years in a senior digital and traditional marketing position managing senior clients and multiple stakeholders
- Previous experience with crosschannel digital and traditional marketing partnership development ecommerce and CRM
- Experience with ESP and CDP platforms within the Retail industry
- Experience in partnering with clients and colleagues on business strategy and solutions
- Proven revenue generation and growth across book of business
- Strong understanding of marketing platform technology
- Strong understanding of the various marketing mediums available: digital emerging and traditional
- Experience with ESP and CDP platforms
- Management experience
- Superb communication skills
- Highly resourceful solutions oriented with a positive attitude
- Accountability
- Team player
Education and Certification
- Degree education
- Evidence of continued personal development
BENEFITS & PERKS
- Unlimited PTO
- Excellent medical dental and vision coverage
- Employee Equity
- Employee Discounts Virtual Wellness Classes and Pet Insurance And more!!
SALARY RANGE
The salary range for this role is $depending on location and experience.
PEOPLE & CULTURE AT ZETA
Zeta considers applicants for employment without regard to and does not discriminate on the basis of an individuals sex race color religion age disability status as a veteran or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation gender identity or expression.
Were committed to building a workplace culture of trust and belonging so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate support and advocate for one another. Learn more about our commitment to diversity equity and inclusion here: IN THE NEWS!
Director
Employment Type
Full Time
Key Skills
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