Information and Support Assistant (EdHelp) - Peripatetic
Information and Support Assistant (EdHelp) - Peripatetic
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Job Description
Grade UE04:per annum pro rata
Information Services group User Services Directorate Help Services
Parttime: 25 hours per week
Openended: permanent contract
We are looking for a parttime peripatetic Information and Support Assistant to join our friendly and welcoming Edhelp Team. This permanent position is based in central Edinburgh just a few minutes walk away from local bus routes and Waverley train station with the peripatetic role requiring the post holder to work at any of our 10 library sites around the city as required
The Information and Support Assistant will work 25 hrs per week (9am 2pm Monday to Friday) making this role ideal for someone who has to balance work with other commitments.
What we can offer you:
- A competitive salary of(UE04) (pro rata for part time staff)
- A chance to improve student experience by delivering high quality support in the areas of Library IT Student Administration and Student Finance.
- Generous annual leave allowance of 40 days per year (inclusive of festive closure days)
- Highly competitive definedbenefit pension scheme with a substantial employer contribution
- A day of paid leave annually for your chosen volunteering activity
- Access to excellent online learning and a Staff Scholarship fund
- Variedstaff discountsfamilyfriendly initiativessupport for staff wellbeingand more
Use ourreward calculatorto find out the total value of the pay and benefits for this role.
What the job involves:
- Providing frontline support to students staff and visitors of the University across a range of services including Library IT Student Finance and Student Administration
- Giving excellent customer service while offering facetoface and online help and information to users
- Managing a high volume inperson and online enquiries working flexibly in order to respond to shifting service needs
- Resolving user queries whenever possible passing on those which require more specialist help
A bit about you:
- Customer focussed with proven customer service skills
- Ability to quickly learn new IT applications and business systems in order to support users and resolve common issues
- Well developed written verbal and interpersonal skills
- Ability to problem solve and be accurate and methodical
- Ability to manage a high volume of enquiries both facetoface and online
- A proven ability to work well independently and as part of a team
Application procedure:
We welcome informal enquiries about the role to find out more please email Miruna Cuzman EdHelp Services Manager at
The University is committed to equality diversity and inclusion. If you have the right skills for the job we want to hear from you. We encourage applications from the right candidates regardless of age gender identity disability sexual orientation religion belief or race.
Prior to any employment commencing candidates will be required to evidenceRight to Work in the UK.
The University is unable to sponsor the employment of international workers in this role. International applicants will therefore be unable to apply for and secure a Skilled Worker visa. They will only be able to take up this role if they can demonstrate an alternative right to work in the UK.
To apply upload a CV and cover letter before15 May 2025.
Interviews will be held inpersonduring week commencing 26 May 2025.
Employment Type
Part-Time
