Lab Services Account Manager
Lab Services Account Manager
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1 Vacancy
Job Description
CTherm is recruiting for a Lab Services Account Manager with a strong background in chemistry engineering or laboratory environments. This position is ideal for an individual eager to apply their scientific knowledge and skills in a dynamic customerfocused role. This position is located in our Fredericton NB office.
Who is CTherm
CTherms purpose is to simplify thermal conductivity testing for the materials of tomorrow. Some of CTherms clients include NASA 3M Honeywell DuPont Intel and the UK Department of Defense. Operating in a diverse range of industries from textiles to electronics in over 60 countries CTherms business truly spans the globe. As CTherm continues to grow its team it is seeking individuals who reflect our core values: CustomerFocused Collaboration Initiative and Mastery. Think you might fit on our team Learn more about what it is like to work at CTherm and hear from some of our current team
members here.
What an Account Manager will do here
The objective of the Account Manager is to execute key customer fulfillment and support activities to meet the needs of clients and customers working directly with the Operations Team.
Duties will include but are not limited to:
- Serving as main point of contact for clients
- Updating and maintaining customer records on Salesforce CRM and other platforms
- Order fulfillment administration
- Introductory customer communication for initial technical support and general inquiries
- Firsttier sales support liaising with Subject Matter Experts and Sales Executives as required
- Additional reporting administration and tracking activities as required
What will make you the perfect candidate...
- Possess a keen interest in science
- Willing to learn a wide variety of skills and tasks related to technical subject matter
- Working knowledge of Excel and all basic MS Office programs
- Bachelors or College degree in any STEM field (BSc Chemistry or Engineering Chemical Technologist etc.)
- Written and Spoken Competency in English; Knowledge of a 2nd language a significant asset
- Excellent interpersonal oral and written communication skills
- Highly organized and can work independently
- Strong attention to detail and results oriented
What we have to offer
CTherm provides a flexible and dynamic work environment with competitive compensation. There is no cap on your earning potential. We offer a comprehensive PTO package which includes personal days sick leave and vacation time. Our team enjoys bonus time off between Christmas & New Years. Our benefit package includes health dental life insurance LTD an Employee Family Assistance Program Virtual Health Coverage worldwide travel coverage and more!
We celebrate diversity encourage growth and prioritize wellbeing. If youre seeking a dynamic resultsfocused career we invite you to explore the exciting opportunities within our team.
How to apply
All qualified applicants are requested to kindly upload a cover letter along with a current resume via the job posting on BambooHR. CTherm greatly appreciates all interest in the position however only those applicants selected for an interview will be contacted.
Required Experience:
Manager
Employment Type
Full-Time
