College Welcome Desk Supervisor

Saint Josephs College of Maine is hiring for the fulltime position of College Welcome Desk Supervisor!

The College Welcome Desk Supervisor supports the department of Athletics and campus wellness activities by being responsible for the management and administration of the Harold Alfond Center; leading Athletic Department efforts in specific areas; providing supervision and development of student staff; and providing faculty staff and student auxiliary services.

POSITION RESPONSIBILITIES:

Responsible for the management and administration of the Harold Alfond Center by:

• Staffing the Welcome Desk at the Alfond Center
• Welcoming and greeting every guest entering the facility
• Welcoming and monitoring all patrons using the recreational facilities
• Ensuring every user is checked into Picktime and has filled out the facility usage waiver
• Providing exceptional customer service to all SJC members and outside community to the facility
• Promptly answering and assisting all phone calls and questions
• Directing phone calls to the correct departments if needed
• Understanding the schedule of classes offered in the facility for both campus members and outside community
• Maintaining a clean appearance of the Alfond Center facility
• Providing information to guests about the college campus and surrounding areas
• Using point of sale system to process payments
• Filling out deposit slips daily
• Monitoring Monks Fuel Station

Leads Athletic Department efforts in specific areas by:

• Enforcing all policies and procedures of the Alfond Center
• Addressing and/or communicating any safety or security concerns when necessary
• Working diligently and communicating effectively with other campus department
• Promotes community engagement through public opportunities (fitness classes etc) and community discounts (Standish/Windham Residents) for fitness classes
• Promotes free and discounted uses of the facility and fitness classes for all alumni and family of alumni

Provides supervision and development of student staff by:

• Hiring training scheduling and managing student staff that varies is size seasonally
• Ensuring desk is staffed at all times during hours of operation
• Coaching and mentoring student staff in setting goals creating action plans and time management while fostering a team environment
• Managing performance coaching sessions and disciplinary actions in a professional and timely manner
• Managing timely approval of biweekly timesheets
• Creating implementing and managing standardized training documents
• Ensuring a high level of customer service is delivered

Provides faculty staff and student auxiliary services by:

• Managing the College switchboard operations:
  • Being knowledgeable of the various department functions/contacts
  • Answering incoming calls to the College
  • Directing callers to the appropriate department/contact
• Assisting with the parking pass/vehicle registration process
• Processing and printing College ID card

MINIMUM REQUIREMENTS:

• Bachelors Degree preferred or combination of High school/GED and 23 years of related experience
• CPR/AED certified or willing to become certified

PREFERRED SKILLS:

• Proven leadership and managerial skills
• Proven training and mentoring abilities
• Must demonstrate teamwork skills and a willingness to help others
• Possesses a positive attitude to foster a cohesive working environment
• Strong organizational interpersonal and problemsolving skills
• Computer competence in word processing database management and electronic mail
• Strong verbal and written communication skills
• Ability to interact with people of all ages and backgrounds
• Knowledge of general office operations
• Cash management skills with a pointofsale system
• Knowledge of computers (Google platform Word Outlook Excel) sportsrelated equipment Picktime Smartsaver point of sale system switchboard
• Ability to maintain confidentiality and discretion
• Tolerates workrelated stress effectively maintaining professionalism and adherence to core values in all interactions

SCHEDULE:

• Fulltime 35 hours/week
• Evening nighttime and weekend hours may be necessary

About Saint Josephs College of Maine

Founded by the Sisters of Mercy in 1912 Saint Josephs College is Maines only Catholic college. Located on the shores of Sebago Lake in Standish Maine the 460acre campus offers 46 undergraduate programs and a Division III athletic program to approximately 800 oncampus students. In addition to its oncampus offerings Saint Josephs College provides certificates undergraduate and advanced degrees to approximately 1200 working adults residing throughout the United States and in more than 20 other countries through its online learning program.

Saint Josephs College of Maine seeks to attract retain and develop personnel who support itsmissionand are committed to nurturing highly competent and deeply compassionate leaders ready to serve in a vulnerable world. Inspired by the life and vision of Catherine McAuley it welcomes persons from all backgrounds as part of its community which is guided by the following values:

• to seek and embrace truth and wisdom wherever it may be found;

• to combine faith with reason in the pursuit of academic excellence;

• to commit ourselves to honesty in all relations with each other;

• to welcome the perspectives cultures and abilities of all people of good will especially the disenfranchised;

• to value and respect the contribution of each member of the community;

• to reach out beyond the Colleges boundaries to serve the needs of others with compassion and mercy;

• to address instances of injustice that impact people and the earth in solidarity with those we serve and from a position of informed advocacy.

Saint Josephs College of Maine is an equal opportunity employer dedicated to providing an inclusive work environment that supports a diverse faculty and staff. We consider all qualified applicants and employees for hiring placement and advancement without regard to a persons race (including traits associated with race including hair texture Afro hairstyles and protective hairstyles) color religion ancestry or national origin age genetic information military status sex or gender pregnancy sexual orientation gender identity or expression disabilities familial status protected whistleblower activity previous assertion of workers compensation claim genetic information protected veteran status or any other status protected by applicable law.

In order to be considered for the position submit a cover letter and resume electronically by clicking on Apply. Be sure to also read and sign the PreEmployment Statement. Offers are contingent upon successfully passing a background check. Specific questions may be emailed to: or call.