Client Retention Specialist - Hybrid Role
Client Retention Specialist - Hybrid Role
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USD 55000 - 75000
1 Vacancy
Job Description
Job Title: Client Retention Specialist
Job Description: The Client Retention Specialist will work with assigned accounts focused on analyzing contacting negotiating contracting and closing new and existing business to exceed sales targets. They will execute against sales goals including accurate forecasting and revenue attainment. This generally includes attention to detail identifying customer needs/challenges delivering solution presentations to clients developing proposals negotiating contracts and closing business in a timely manner. The Client Retention Specialist will work closely with Operations and Sales Departments they will report to the person directly above them in the company organization chart.
Career Path: Client Retention Specialists can look for growth in the Operations or Sales departments. Growth opportunities include Client Retention Specialist IIII Senior Client Retention Specialist IIII Client Retention Manager Director of Client Retention and Key Accounts Manager.
Principal Responsibilities
- Maintain and enhance assigned house accounts and minibusiness programs.
- Accountability for driving revenue growth to meet or exceed expectations including identification of revenue drivers and metrics focused on market expansion and penetration.
- Lead the account planning process effectively and create or find the resources needed to renew and grow accounts efficiently.
- Effectively collaborate with internal Operations Sales and Contacting & Pricing Teams to establish and drive account program development and growth.
- Maintain a thorough understanding of industry trends business processes financial measurements performance indicators and key competitors.
- Understanding the product sales cycle and challenges including the strategies of competitors and leveraging this knowledge to hone sales strategies.
- Monitoring performancetoplan throughout the fiscal year and adjusting direction focus and sales initiatives as needed to effectively penetrate the market.
- They must be comfortable with a complex matrix management environment and be willing to operate flexibly across a large and often diverse geography and client base.
- Other administrative tasks as required.
Required Experience
- Bachelors Degree preferred. Sales experience in energy preferred.
- A minimum of 2 years of sales experience with at least 1 year of experience in facetoface selling of complex solutions.
- Demonstrated success in closing deals
- Proven ability to uncover needs and buying processes
- Skilled in consultative and value selling methodology with a deep understanding of the clients needs challenges and goals.
- Proficiency with Microsoft applications required (Excel Word and PowerPoint).
- Proficiency in a Customer Resource Management platform required. Salesforce preferred.
- Must be flexible with the ability to work effectively and collaboratively with all colleagues.
Work Environment: While performing the job responsibilities these work environment characteristics represent the environment the job holder will encounter. Therefore reasonable accommodations may be made to enable people with disabilities to perform the jobs essential functions.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by the job holder within this job. Note that this job description is not intended to be an exhaustive list of qualifications skills efforts duties responsibilities or working conditions associated with the position.
Freedom Energy Logistics is an Equal Opportunity Employer and will not discriminate against any individual based on race color sex national origin age religion marital status sexual orientation gender identity gender expression military or veteran status disability or any factors prohibited by applicable law.
Please note that a background check is a condition of employment for this position. By applying for this job you authorize the company to conduct a thorough review of your criminal history employment history educational background and other relevant information. Any offer of employment is contingent upon the successful completion of the background check.
If you have concerns about the background check process please feel free to discuss them with us. We are committed to ensuring that our hiring process is fair and equitable for all candidates.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
