Resource Manager

The Outsourcing GB business delivers high quality pension administration services and solutions to clients in GB Ireland Germany and Asia. We provide fully outsourced pension administration services or cosourced services where we supply our software for a client to administer their scheme inhouse. Outsourcing GB is currently the largest provider of pension administration services to the top 200 private sector funds including several high street banks.

The Resource Manager is an exciting opportunity to oversee the resource of a fastpaced portfolio of projects within our overall delivery roadmap reporting into the Project Management Practice. This role will be the custodian of our resource management process.

They will be responsible for the resource management process reporting and providing insights which drive strategic planning and prioritisation with a strong focus on risk and issue management. They will also be responsible for utilisation tracking across the portfolio.

This role will require excellent stakeholder management and communication skills and will involve preparation for and contribution to portfolio governance forums.

This is a broad and stimulating role and essential that the successful candidate is flexible whilst maintaining a positive outlook.

The Role

Team/People

• Working with PM resources supporting a number of scrum teams and locations
• Develop and maintain the resource demand pipeline to ensure resources are fully utilized and capacity constraints clearly understood and communicated

Business Engagement

• Providing key stakeholders with timely assessment of resource utilisation and availability
• Collaborate with project managers and functional leads to forecast resource needs and resolve resourcing conflicts
• Assisting call makers with the review reprioritisation and optimisation of the portfolio of projects for Outsourcing GB

Delivery

• Manage supply and demand planning across all portfolio projects
• Acts as liaison and escalation on resourcing issues risks and dependencies across the portfolio
• Defines and manages the resource management process
• Monitor capacity utilisation and availability of resources to ensure optimal utilisation
• Maintain uptodate resource planning tools and reports
• Provide regular reporting on utilisation capacity and availability
• Support performance and skills tracking to inform project assignments
  Manage the scheduling impacts to the portfolio when new work is approved

Best Practice

• Continuously assess and improve the resource management process in collaboration with functional leaders across the line of business
• Analyse resource data and trends to inform making choices
• Prepares management Governance packs synchronized with the agreed governance reporting cycle

At WTW we trust you to know your work and the people tools and environment you need to be successful. The majority of our colleagues work in a hybrid style with a mix of remote inperson and in office interactions dependent on the needs of the team role and clients. Our flexibility is rooted in trust and hybrid is not a onesizefitsall solution. We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as locationbased arrangements. Please speak to your recruiter to discuss more.

The Requirements

• Extensive experience working as a PMO Lead Planning Lead or Resource Manager
• Highly experienced and knowledgeable of the Scrum delivery methodologies
• Highly experienced and knowledgeable of waterfall project delivery methodologies
• Confident motivated selfstarter able to work effectively without close supervision with team members across different locations
• Collaborative leadership style selfaware with the ability to adapt style as necessary
• Detailoriented and able to crosscheck and ensure accuracy of detailed documents
• Ability to communicate with all levels of seniority effectively
• Highly professional team member with a strong sense of integrity
• Demonstrable problem solving and reasoning skills relevant to a business change delivery role
• Critical thinking to facilitate more indepth discussions
• Ability to thrive and drive delivery in a busy demanding and changing environment

At WTW we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

Were committed to equal employment opportunity and provide application interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers from the application process through to joining WTW please email .

You dont need to have an account in ATS to apply for the jobs. Once you click apply get started right away by simply using your email. Your profile will be created and kept up to date automatically as you enter details for each of your job applications.