Manager, Digital Product Management Enablement
Manager, Digital Product Management Enablement
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Job Description
The Opportunity
We are looking for a Manager Digital Product Management Enablement to join our team and drive our learning and training initiatives within Digital Transformation. The Manager Digital Product Management Enablement collaborates with team leaders vendors and other key collaborators to plan training delivery timelines goals and achievements. They handle and report on training data and understand why training metrics are important in the organization. The Manager Digital Product Management Enablement develops and implements communication strategies to reach target audiences to promote digital transformation training programs and is involved in curriculum development execution and refinement in the areas of Digital Product Management Agile Transformation Personalization and Digital Adoption.
Responsibilities:
- Improve an organizationwide learning approach that shapes Global Digital Acceleration initiatives and the way its applied in a team portfolio and enterprise context
- Give to ongoing iterative development of learning and training strategies including innovative ways of identifying specific training needs refining programs and measuring impact
- Help drive learning initiatives past common inclass training experiences to complex facilitation and elevation tactics empowering learners themselves to identify relevant content and cocreate learning communities of practice
- Collaborate closely with Manulifes internal HCD UX and AI capacities for integrated initiatives to further develop new ways of working
- Provide first and second level support for learning program participants before during and after training sessions; Improve customer experience
- Assist Business Unit leaders identify the proper training for their teams; customize training plans as needed; Curate training communications with an executivefacing tone
- Collect and handle training related data on various tools such as Survey Monkey MS Forms JIRA Power BI Compass Pursuit; generate NPS scoring for all training deliveries
- Collaborate with the team to plan and schedule delivery timelines goals and achievements; assemble cohorts for training sessions
- Cofacilitating training sessions and events i.e. facilitating modules or entire training running breakout rooms using tools such as Mural MS Teams Slido MS Forms polls word clouds live Q&As etc.
- Coordinate and support development and testing of elearning modules and other training materials in collaboration with subject matter experts
- Collate and maintain lists of training candidates and their leaders; outreach to leaders to obtain prioritized lists of candidates per Business Unit / Segment
- Facilitate communication between project collaborators including team members senior leaders and vendors
- Participate in the preparation of project proposals budgets and delivery plans
- Connect with other learning leaders in all segments of the organization and with the Global Learning team to promote knowledge sharing and collaboration
- Perform administrative tasks within Learning BAU for the Global Digital Acceleration team
- Assist Learning program alumni with ongoing training and community related offerings
- Track training progress and report on a monthly cadence to senior management
What motivates you
- You obsess about customers listen engage and act for their benefit.
- You think big with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions focusing on what matters.
- You do what is right work with integrity and speak up.
- You share your humanity helping us build a diverse and inclusive work environment for everyone.
What we are looking for
- A persuasive communicator adept at engaging executives
- Passionate about emerging digital customer enablement technologies and their impact on user experiences
- Organizationally savvy with a curiosity about influencing action.
- Intellectually curious and thrives in ambiguous environments.
- Experienced with Executivefacing communication and presentation.
- Skilled with Collaborator management and communication
- Well versed in definition of outcomes communicating progress and facilitating planning meetings.
- Knowledgeable in agile ways of working and Human Centered Design (HCD) concepts
- 5 years of designing facilitating and continuously improving training programs preferably in a large global organization
- 5 proven experience in working in an Agile or Digital Transformation environment
- Degree in Training/Education HR Organizational Management Communication or equivalent
- Excellent understanding of Customer Centricity approaches and attitude
What can we offer you
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong worklife balance.
- Professional development and leadership opportunities.
Our commitment to you
- Valuesfirst culture
- We lead with our Values every day and bring them to life together.
- Boundless opportunity
- We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
- We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity Equity and Inclusion
- We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship
- We build a business that benefits all collaborators and has a positive social and environmental impact.
#LIHybrid
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancyrelated conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Primary Location
Working Arrangement
Salary range is expected to be between
$86250.00 CAD $155250.00 CADIf you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant jobrelated factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short and longterm disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about paid time off provisions.
Required Experience:
Manager
Employment Type
Full-Time
