Les principales responsabilits sont les suivantes :

• Responsable des performances oprationnelles quotidiennes de la sret de la scurit et de la satisfaction des clients du produit grce un soutien et une gestion efficaces des zones de livraison.
• Fournir en permanence le plus haut niveau possible de service la clientle.
• Il est charg de veiller ce que le produit des compagnies ariennes soit livr de manire cohrente nos compagnies ariennes clientes en respectant des normes de niveau de service exigeantes et des objectifs de performance en matire de respect des dlais.
• tre proactif dans tous les domaines en planifiant lavance et en assumant la responsabilit du travail en cours.
• Assurer un contrle sr et correct de toutes les ressources sur la piste.
• Se conformer toutes les rglementations des compagnies ariennes en matire dassistance en escale ainsi quaux autorits aroportuaires locales.
• Sassurer que le RSMS (systme interne de reporting de facturation et de statistiques) est prcis et jour avec toutes les dviations par rapport au programme initial.
• Vrifier et modifier les dtails des vols tels que les horaires les chargements et les codes de retard.
• Insrer et confirmer dans le RSMS sur une base quotidienne les services rendus pour chaque vol.
• Apporter un soutien actif des conseils et des encouragements ses collgues de travail.
• Veiller ce que les procdures de scurit et de sret soient conformes aux normes dfinies dans le manuel de politique de sant et de scurit de Menzies ainsi quaux normes internationales en matire daviation.
• Protger la sant la scurit et le bientre du personnel des clients et des autres visiteurs conformment la politique de sant et de scurit de lentreprise.
• Traiter de manire professionnelle et confiante toutes les questions interrogations ou demandes dinformation.

Qualifications et exprience :

• Comptences et exprience avres en matire de leadership.
• Il faut tre g dau moins 18 ans et tre en mesure de travailler lgalement au Canada.
• Il faut tre titulaire dun permis de conduire valide et dune autorisation dexercer.
• Aptitude avre diriger encadrer et dvelopper le personnel.
• tre bien organis avoir le souci du dtail et de lexactitude tre capable de travailler de sa propre initiative en respectant des dlais prcis savoir reconnatre et relever les dfis rapidement et efficacement.
• Vaste exprience dans le domaine de la manutention sur piste et bonne comprhension des dpartements oprationnels.
• Connaissance approfondie de laccord standard de manutention au sol de lIATA.
• Familiarit avec les GOM les procdures des compagnies ariennes les procdures aroportuaires et les lgislations aroportuaires.
• Connaissance approfondie des normes internationales de scurit et de sret ariennes et passionn par la promotion de ces normes au sein de lorganisation.
• Vous tes motiv(e) par les accords de niveau de service (SLA) afin de rpondre aux attentes des clients en leur offrant lexcellence.
• Un sens aigu de lengagement des parties prenantes. Cela inclut mais nest pas limit : Le portefeuille de clients les reprsentants de laroport la CAA locale les fournisseurs tiers locaux.
• Capacit dvelopper lquipe assurer la planification de la relve et rorganiser les processus oprationnels en fonction de lvolution de lactivit.
• Capacit conduire et mettre en uvre des plans damlioration et le processus de suivi correspondant.
• Capacit identifier lefficacit ou linefficacit de la productivit et adapter la demande oprationnelle en fonction de la dynamique oprationnelle au sein de la station.

Main accountabilities include:

• Responsible for day to day operational performance safety security and customer satisfaction of the product through effective support and management of delivery areas.

• To consistently deliver the highest possible level of customer service at all times.
• Responsible for ensuring the airlines product is delivered consistently to demanding service level standards and on time performance targets to our Customer Airlines.
• To be proactive in all areas by forward planning and taking responsibility for the job in hand.
• To ensure the safe and correct control of all resources on the Ramp.
• To comply with all Airlines Ground Handling Regulations as well as local Airport Authorities.
• Ensure RSMS (internal reporting billing and statistical system) is accurate and up to date with all the deviation from the initial schedule.
• Check and amend the flight details such as times loads and delay codes.
• Insert and confirm in RSMS on a daily basis the services that were rendered for each flight.
• To actively give support guidance and encouragement to your work colleagues.

• Ensuring safety and security procedures are according to standards set within the Menzies Health & Safety Policy Manual and according to international aviation standards.
• Safeguard the health safety and welfare of staff customers and other visitors as required in full compliance with the Companys Health & Safety Policy.
• To process in a professional and confident way any questions queries or grievances.
• Promote an open reporting culture.
• Ensuring investigations take place into any incident/accident nonconformity or service delivery failure with resulting corrective actions being established and then maintained.
• Work closely with GSE responsible personnel to ensure active and effective GSE management defect reporting system and GSE checks.
• Ensure no Company property abuse occurs.
• Assess relevant training needs for department employees including assessment methods and measurement systems entailed.
• Stay informed as to the relevant skills and qualification levels required by staff for effective performance.
• Accountable for ongoing day to day management to an approved business plan.
• Improving delivery of Menzies Aviation products and services through developing a motivated and skilled team.
• Ensuring the department follows a consistent Human Resources process with the relevant company policies being delivered at all times.
• Closely monitor absenteeism and put improvement plans into effect when necessary.
• Work with airport suppliers & handlers to ensure prescribed levels of service at agreed standards are delivered.
• Establish and maintain a safe working environment for employees and customers to comply with Company policy and health safety and security regulations while promoting a Safety Firstculture.
• Any other reasonable duties as requested by any direct or indirect report.
• Promote a professional image at all times applying the Company Uniform Standards.
• To follow all processes involved in Triple A Regulations.
• To understand and operate all equipment safely effectively and correctly and in line with the relevant training given.
• Ensure tasks are performed in accordance with the Company and Airlines specific procedures and policies.
• Required to attend the mandatory training imposed by the Company and Airlines as per job role.
• Other duties as assigned

Qualifications and Experience:

• Proven leadership skills and experience.
• Must be a minimum of 18 years of age and legally able to work in Canada
• Must have valid Drivers license and hold a DA.
• Demonstrate ability to lead coach and develop staff.
• Well organised with meticulous attention to detail and accuracy able to work on their own initiative to specific deadlines have the ability to recognise and deal with challenges promptly and efficiently.
• Extensive experience in Ramp Handling and good understanding of the Operational departments.
• Proficient knowledge of the IATA Standard Ground Handling Agreement.
• Familiar with GOMs Airline procedures Airport procedures Airport legislations.
• Fully versed on International Aviation Safety and Security standards and passionate about promoting them within the organisation.
• SLA driven to meet customer expectations by delivering excellence.
• A strong sense of stakeholder engagement. This includes but is not limited to: Customer portfolio Airport representatives Local CAA local third party providers.
• Ability to develop the team provide succession planning and reengineer business processes as demanded by changes in the business.
• Ability to drive and deliver improvement plans and the relevant follow up process.
• Ability to identify productivity efficiency or inefficiency and tailor the operational demand based on the operational dynamics within the station.
• Adaptability with regards to working with a multinational workforce and collaborating well with local working unions.
• Able to produce comprehensive reports to senior managers.
• Work under pressure and meet tight deadlines.
• Excellent written and verbal communication skills with employees management customers and outside institutions.
• Must be flexible to adapt to changing demands/circumstances/weather conditions.
• Calm and approachable manner.
• Knowledge of local labour legislation is a big advantage.

• Must be available and flexible to work variable shifts including weekends and holidays.
• Must be able to lift up to 70lbs when required
• Must be able to obtain and hold all required security clearances.
• Computer literate with knowledge of Microsoft Word and Excel.

Required Experience:

Manager