Senior Operations Analyst, Ancillary Benefits
Senior Operations Analyst, Ancillary Benefits
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$ 110000 - 150000
1 Vacancy
Job Description
About Specialty Program Group: Our goal is topartner with industryleadingspecialty businesses to provide them with the ability to achieve their goals and optimize their businesses. Specialty Program Group offersaccess to capital and investment deep carrier relationships creative thinking product development and broad distribution while allowing our businesses to maintain the essence of what makes them successful. Specialty Program Group deliversleadingedge specialty expertisebacked by transformativedigital capabilitiesand sophisticateddata and analytics.
About SPG Ancillary a division of Strategic Benefit Resources: SPG Ancillary is a division of Specialty Program Group a wholly owned subsidiary of HUB International. Our mission is to solve problems create a better experience and produce results for our broker carrier and benefits technology partners. We pride ourselves on encouraging creativity with each problem embracing collaboration at every opportunity and empowering commitment to expected results. Our expertise lies in dental vision life disability supplemental health and leave management. Our organization is comprised of four integrated teams: marketing client service leave management solutions and business operations. As an extension of a brokerages consulting and service teams we support marketing sold case implementation account support renewal management analytics & insights leave administration & state disability compliance.
About the Position: The Sr. Operations Analyst is the operational quarterback leading crossfunctional efforts to solve complex challenges and drive strategic initiatives across SPG Ancillary. This role dives deep to understand current processes workflows and team responsibilities not to perform every function but to be dangerous enough to recognize where roles intersect how they are impacted and how to bring the right stakeholders together for success. The Sr. Operations Analyst proactively identifies operational inefficiencies champions change management and partners across teams brokers carriers and technology vendors to deliver smart scalable solutions that elevate the client experience and internal efficiency.
Key Responsibilities:
Lead crossfunctional analysis of operational workflows identifying pain points inefficiencies and opportunities for process improvement.
Develop a deep working knowledge of departmental functions to understand when where and how teams will be impacted by new initiatives.
Proactively quarterback projects pulling in the right stakeholders at the right time to ensure smooth execution and adoption.
Build and document currentstate and futurestate process maps making operational complexity simple and actionable.
Partner with technology vendors and internal teams to evaluate and implement new solutions that drive operational excellence.
Deliver clear datadriven recommendations to leadership on operational improvements process reengineering and tech integrations.
Track and report on project milestones operational KPIs and the impact of implemented changes.
Support and sometimes lead strategic projects aimed at scaling the business and enhancing the broker carrier and client experience.
Qualifications:
5 years of experience in operations business analysis consulting client service or project management preferably in employee benefits insurance or related industries.
Proven experience working crossfunctionally to solve complex operational problems.
Strong analytical skills with the ability to break down workflows and identify root causes.
Skilled in stakeholder management communication and organizational influence.
Familiarity with technology platforms such as CRMs quoting/enrollment systems or operational databases a plus.
Bachelors degree in Business Operations Management or a related field preferred.
Work Location: This is a 100% remote position working in your local time zone. Access to a local office may be available upon request.
Salary Transparency: The expected salary range for this position is $110000$150000 and will be impacted by factors such as the successful candidates skills experience and working location as well as the specific positions business line scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance FSA HSA and 401(k) accounts paidtime off benefits and eligible bonuses equity and commissions for some positions.
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Department Business OperationsRequired Experience: 57 years of relevant experienceRequired Travel: No Travel RequiredRequired Education: Bachelors degree (4year degree)HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.
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Required Experience:
Senior IC
Employment Type
Full-Time
