Front Desk Agent - Hilton Seattle Airport and Conference Center
Front Desk Agent - Hilton Seattle Airport and Conference Center
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Job Description
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality Were passionate about delivering exceptional guest experiences.
- Integrity We do the right thing all the time.
- Leadership Were leaders in our industry and in our communities.
- Teamwork Were team players in everything we do.
- Ownership Were the owners of our actions and decisions.
- Now We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
EOE/AA/Disabled/Veterans
The Hilton Seattle Airport and Conference Center is looking to add a Front Desk Agent to their team! This is a perfect opportunity for someone that has a passion for customer service and wants to grow in the hospitality industry. Our 396 room Hotel is right off Route 99 next to SeattleTacoma International Airport 15 miles from Downtown Seattle and The Link Light Rail station is two blocks from our door. Here you will enjoy great perks such as a robust benefits package complimentary parking and shift meal and room discounts at Hilton Hotels worldwide for you and your family. We know that youll love being a part of the Hilton team!
Schedule: Union position must have open availability for all shifts (due to seniority scheduling no weekly schedule restrictions can be accommodated) shifts include AM PM and Overnight
Hourly Range: $25.10 $25.10 plus upsell and honors enrollment incentives paid out monthly
The ideal candidate will possess the following attributes: 1 year of customer service experience required hotel front desk experience a plus! And a genuine spirit to provide excellent service to our guests.
The Benefits Hilton is proud to have an awardwinning workplace culture!
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and offers its eligible team members a comprehensive benefits package including:
- Medical Insurance Coverage for you and your family
- Vision Dental Life and Disability Insurance
- Mental Health Resources
- Sick Pay Paid Time Off 1 hour accrued after 40 hours worked
- Vacation Paid Time Off 40 hours awarded after first year of employment
- Go Hilton travel discount program: 100 nights of discounted travel per calendar year
- 401(k) plan
- Pension plan Hilton to put $1.29 per hour you work
- Employee Stock Purchasing Program
- Access to your pay when you need it through DailyPay
- Complimentary Duty Meals served in our Team Member Restaurant
- Employee Assistant Program
- Debtfree education: Access to a wide variety of educational credentials (ex. college degrees high school completion Englishlanguage learning digital literacy professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
- Front Office Upselling Incentive Program Commission based program paid out monthly and is based on upsell generated revenue. Revenue is calculated as time of guest checkout. Upsell revenue includes; room type upgrades early checkin fee late check out fees and late cancellation fees. Commission is calculated as follows:
$1$499 earns 5% commission
$500$999 earns 10% commission
$1000 or more earns 15% commission
What will I be doing
As a Guest Services Agent you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:
- Greet guests and complete the registration process to include but not limited to inputting and retrieving information from the computer confirmation of guest information and room rate selection of rooms coding electronic keys promoting marketing programs providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
- Assist guests with checkout including but not limited to ensuring rooms and services are correctly accounted using the pointofsale system handling money processing credit and debit cards accepting and recording various forms of payment converting foreign currency making change and processing gift certificates and cards
- Demonstrate a thorough knowledge of hotel information including but not limited to room categories room rates packages promotions the local area and other general product knowledge and answer guest questions and inquiries
- Use upselling techniques to promote hotel services and facilities and to maximize room occupancy
- Respond to guest inquiries and requests and resolve issues in a timely friendly and efficient manner
- Field guest complaints conduct research and resolve and negotiate solutions for guest satisfaction
- Receive input retrieve and relay messages to guests
Required Experience:
Unclear Seniority
Employment Type
Full-Time
