Client Management Associate (Bilingual Mandarin)
Client Management Associate (Bilingual Mandarin)
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Job Description
Overview
Connecting clients to markets and talent to opportunity
With 4300 employees and over 400000 retail and institutional clients from more than 80 offices spread across five continents were a Fortune100 Nasdaqlisted provider connecting clients to the global markets focusing on innovation human connection and providing worldclass products and services to all types of investors.
At StoneX we offer you the opportunity to be part of an institutionalgrade financial services network that connects companies organizations and investors to the global markets ecosystem. As a team member youll benefit from our unique blend of digital platforms comprehensive clearing and execution services personalized hightouch support and deep industry expertise. Elevate your career with us and make a significant impact in the world of global finance.
Business Segment Overview
Retail: Empower individual investors and yourself in the world of retail through a range of different financial products rooted in innovation and market intelligence. From FX and CFDs to precious metals master an exciting world of wealth management tools.
Due to our accelerated expansion we are looking for an energetic and customercentric associate. This opportunity is perfect for anyone seeking career progression within the financial services industry. Join a dynamic team striving to provide topquality service by supporting retail market access via City Index and . If successful you will be instrumental to the growth and success of our brand.
This person must be a fluent Mandarin speaker who can type simplified Chinese smoothly.
Permanent / Two years contract fulltime hybrid
Responsibilities
Position Purpose: Due to our accelerated expansion we are looking for an energetic and customercentric associate. This opportunity is perfect for anyone seeking career progression within the financial services industry. Join a dynamic team striving to provide topquality service by supporting retail market access via City Index and . If successful you will be instrumental to the growth and success of our brand. You will be joining an energetic team who look out for each other always want to do the best for our clients and have fun while were doing it. Due to our accelerated expansion this opportunity is perfect for anyone seeking career advancement and the sky is the limit. Our ideal candidate will be a proactive wellorganized and goaloriented person who is a great communicator problem solver and team player. If successful in your application for Client Management Associate you will be instrumental to the growth of our brand. We offer proper training for commencing employment with StoneX. We will also provide ongoing education on market analysis trading strategies and everything tradingrelated.
Primary Responsibilities:
- Supporting our Mandarinspeaking client with account and platform inquiries.
- Part of a team dedicated to delivering exceptional customer service for retail and professional investors via phone live web chat and email communication.
- Executing trades over the phone.
- Conduct trade investigations; generate trade reports and statistics for clients and management.
- Understand and apply best execution for FX CFD and equity buy and sell trades.
- Deliver solutionfocused service in all aspects of the customer experience.
- Adapt to changes in regulations and policies/procedures.
- Other tasks assigned to you such as funding channel monitoring daily summary buildup team training material or training new reps.
- Adapt compliance policy and procedure for a variety of international regulatory environments.
- Work in a fastpaced and dynamic environment while demonstrating a positive and professional image to clients.
- Conduct outbound customer caring and upsell when you have your client book.
- Applicants must be available to shift between different shifts to cover when required (eg:12:00pm9:00 pm).
- Applicants must be available to cover weekends when required.
Qualifications
To land this role you will need:
- A bachelors degree or working towards a degree in a relevant field. Candidates without a degree may still be considered provided they have related skills and experience.
- Fluent Mandarin on native level speaker is a must.
- Fluent in English.
- Strong command of computer multitasking skills (staff will simultaneously navigate 4 5 software systems).
- Exceptional communication skills (oral written and numerical) with related customer service experience.
- Excellent attention to detail with strong mathematical and conflictresolution skills.
- A critical thinker who enjoys problemsolving and analytic work.
- Ability to work effectively and make decisions in fastpaced environments while maintaining composure in difficult situations.
- Strong sales skills and the intent to build good relationships with our customers.
Working environment:
- Hybrid
- Climate controlled office environment.
- Dynamic timesensitive environment.
- Competitive package offered for the right individual (base plus commission and shift allowance for noon shift).
- Extensive training on financial markets and companyfocused products and ongoing education on market analysis trading strategies and financial transactions.
#LIHybrid #LIMA1
Required Experience:
IC
Employment Type
Full-Time
