Manager, Tailor Shop
Manager, Tailor Shop
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Job Description
WHAT IS THE BRAND
Mashburn is an Atlantabased apparel and lifestyle brand launched in 2007 with a single passion: taking care of people. The company designs manufactures and markets a nationallyrecognized assortment of menswear (Sid Mashburn) and womenswear (Ann Mashburn) alongside other high quality iconic brands. We want to be the worlds goto omnichannel lifestyle shop a place that embodies service and style accessibility and luxury and for us the very best of everything. Most excitingly our story is still unfolding and incredible growth opportunities lie ahead...
WHAT IS THE JOB
As the Tailor Shop Manager for our new Charlotte shop you will be responsible for hiring managing and executing the overall strategy of our tailor shop. Using your experience technical knowledge and ability to lead and manage youll provide a worldclass experience to our team and our customers. Youll have an understanding of the equipment & the processes of making our garments along with a strong familiarity with the necessary materials manpower and the management to run a successful tailor shop. This position will start July/August 2025. This job requires you to be a resident of the Charlotte TN area to be considered for the position.
WHAT ARE THE RESPONSIBILITIES
- Manage the team and operational functions of the tailor shop
- Hire train and lead a team of worldclass tailors
- Complete alterations as needed
- Oversee customer fitting and measurement for all alterations and madetomeasure
- Provide continuous ongoing training and feedback to all of the shop staff
- Manage the workflow of all garments to meet expectation for turnaround time
- Assist in the resolution of customer issues
- Partner with the leadership team of the shop to ensure compliance with all alteration policies
WHAT ARE THE ESSENTIAL SKILLS
Management Skills:
- Build effective teams by sourcing ideal team members for our tailor team
- Maintain an effective schedule for the Tailoring Team
- Manage the workflow of alterations to ensure timely delivery of all alterations
- Ensure operational effectiveness of the alteration team by monitoring processes and supplies
- Analyze information and evaluate results to choose the best solutions and solve problems in a timely manner
- Develop and maintain a worldclass team by encouraging and building mutual trust respect and cooperation among team members
- Guide direct & motivate the Tailoring Team and other shop associates through coaching and feedback while setting standards and monitoring performance
- Partner with the shops leadership team to provide guidance and advice to benefit the company the customer and the employees
Administrative Skills:
- Ensure accuracy and completion of all forms files and records for alterations
- Document Tailor productivity using company tools
Critical Thinking Skills:
- Use logic and reasoning to identify the strengths and weaknesses of the team processes and products and provide alternative solutions conclusions & approaches to problem
- Develop specific goals and plans to prioritize organize and accomplish your and the teams work.
- Assess the value importance or quality of products services and people
Technical Skills:
- Maintain updodate knowledge on all aspects of tailoring and alterations
- Have a working knowledge of the mechanical equipment required and ability to troubleshoot issues for quick resolution
- Understand and demonstrate mastery of all aspects of tailoring operations including but not limited to:
- Draping
- Pattern Cutting
- Altering
- Spreading
- Cutting
- Inspecting
- Hand and machine sewing
- Measuring customer for size
- Fitting
- Quality Control
- Pattern making
- Highlevel fabric knowledge
Required Experience:
Manager
Employment Type
Full-Time
