Services Specialist
Services Specialist
Posted on :
03-05-2025
Employer Active
1 Vacancy
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Job Description
Job Description Summary
Provides expertise in sustained customer success and growth in the postsales customer lifecycle through training professional services technical support renewals outcome attainment retention expansion and customer advocacy with a Digital focus. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a welldefined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.Job Description
Roles and Responsibilities
- Operate with autonomy but subject to standard practices and procedures. Make and support decisions within a defined cross functional governance framework.
- Key Account Management within area of responsibility
- Apply and utilize technical skills and analytic thinking required to solve problems. Proactively listen learn and empower others to be successful and to inspire and lead to drive accountability and to deliver results with absoluteintegrity.
- Develop indepth knowledge of processes or customer groups.
- Engage and build customer relationships and communication at all levels in the region.
- Time bound response to customer queries and system issues
- Individual contributor role with good interpersonal skills.
Qualifications/Requirements
- 1 year of experience
- Degree in Engineering ./ BE.
- Knowledge of Information Technology (IT) and Operating Technology (OT) industries (software products markets technology trends).
Desired Characteristics
- Candidate should have good understanding of GIS and GEV GNM Solutions.
- Candidate should be familiar with field Data collection methodologies and Data Migrations to GNM solutions
- Candidate Should be able to coordinate with field data collection team and customer for data quality.
- Candidate should be aware of Data quality aspects for utilities.
- Candidate should have knowledge of Java C Basics of Magik Programming
- Candidate with basic understanding of SQL and LINUX shall be preferred
- Candidate with basic understanding/ working experience of SCADA systems should be preferred
- Strong oral and written communication skills. Ability to document and plan activities.
- Confident on managing system issues troubleshooting and defining Root cause
- Balanced approach to face customer meetings and discussions
- Open to travel on short notices to address System issues at multiple sites in different geographies
Additional Information
Relocation Assistance Provided: Yes
Required Experience:
Unclear Seniority
Employment Type
Full-Time
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