Process associate - Claims
Process associate - Claims
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Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.
Process Associate Claims
In this role you will be responsible for balancing Reverse Subrogation claim files. Interacting with third parties & internal customer partners both via emails & over the phone (both inbound & outbound).
Responsibilities
Critically analyze the claim file & the received demand package to identify any pendency
Communicate with 3rd parties to negotiate on the settlement amount
Liaison with internal Claims partners to further investigate on the claim file
Answer incoming telephone calls from third parties in relation to the demands sent by them
Process reverse subrogation payments
Ensure that assigned targets in accordance with SLA metrics are met
Ensure that quality of transactions is in compliance with predefined parameters laid down by SLA metrics
Provide relevant process reports on a timely basis
Ensure adherence to established attendance schedules & company policies and procedures.
Qualifications
Minimum qualifications
BBA/BA/ BSC (Any Non Tech Graduate)
Freshers are eligible
Preferred qualifications
Able to demonstrate empathy while improving chance to create rapport with the customer.
Has previous experience in meeting/driving Net Promote Score performance/expectations preferably in a customer service business
Voice Customer Service experience
Good knowledge of using Excel MS Access Database
Proficient in English language both written and oral
Insurance client experience will be an added advantage
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. Get to know us at and on X Facebook LinkedIn and YouTube.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
IC
Employment Type
Full-Time
