Welfare Benefits Officer

• Annual salary of 33770 (FTE)
• Permanent role
• Fulltime (35 hours)
• Oldham office base hybrid working

Proposed Interview Date: W/C 19th May 2025

The role

As a Welfare Benefits Officer you will be a part of the Income Team. Youll be there to provide a dedicated welfare benefit and debt advice support service to Regenda customers and help sustain tenancies. Contributing to the delivery of an effective and efficient income customer satisfaction levels maximisation of Regenda tenants income sustainable tenancies and the financial stability of The Regenda Group.

The right fit

• Experience of delivering welfare benefit debt and grants advice and support within a social housing context is essential.
• You must have an understanding of the rent arrears management process.
• Youll be able to effectively balance the need of the customer and the organisation.
• Ability to prioritise your workload to meet targets and deadlines.
• Youll have excellent communication and customer service skills both written and verbal.
• You can identify build and maintain key external and internal relationships.

Who we are

Regenda Homes is an awardwinning Registered Social Housing provider with around 12000 homes in Merseyside Greater Manchester Cheshire and Lancashire. We provide additional support to residents including finding work money advice or dealing with antisocial behaviour. We work in partnership with residents to scrutinise services and make sure we perform to a high standard.

Regenda Homes is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector in care and support and in education training and careers.

Next steps

If you like what youve read so far and think youve got what it takes to join our team then apply now with a copy of your CV and a short covering letter detailing why you think you would be a good fit the role.

Our People Services team will review your application and will be in touch shortly.

What we offer

Regenda Homes really is a great place to work and you dont have to just take our word for it! Were an accredited Best Companies Top 100 employer and have achieved Investors in People Gold status.

We can offer you a working environment where you can enjoy yourself develop yourself and be yourself and where you really can make a difference to peoples lives.

We also offer a fantastic reward and benefits package which amongst other things includes:

• A range of flexible working options.
• 27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.
• 6 additional days for volunteering.
• Up to 9% employers contribution to the pension scheme (match funded).
• 250 annual Live and Learn allowance to spend on learning any new skill.
• Enhanced maternity paternity and adoption pay schemes.
• Employee Assistance Programme and health and wellbeing initiatives.
• A wide variety of exciting learning and development opportunities.
• Interest free loans to assist with the purchase of computer equipment and travel season tickets.
• Monthly staff lottery scheme.

We regenerate places and create opportunities for people

We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently underrepresented within our organisation.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested wed encourage you to submit your application as early as possible.

INDHP

The Regenda Group is a great quality forward thinking housing business building managing and maintaining the homes people need. We own or manage around 13000 properties across the region including social rented housing housing for older people supported housing private rented property shared ownership and housing for sale.

The Regenda Group is made up of Regenda Homes and its whollyowned subsidiaries M&Y Maintenance and Construction Redwing Living McDonald Property Rentals Petrus Community The Learning Foundry Positive Footprints and Centre 56.

Our mission is to provide a comprehensive range of multitenure housing products and services that reflect the dynamic nature of the housing market the diversity of our customers and a rapidly changing world.

Our core purpose is to regenerate places to create opportunities for people.