Admissions Associate
Admissions Associate
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Salary Not Disclosed
1 Vacancy
Job Description
The Tennessee Aquarium rated the best Aquarium in America for overall guest satisfaction attracts over 750000 visitors each year. We are looking for a positive energetic individual with excellent customer engagement skills unique sales techniques and experience to assist guests with information regarding the Aquarium IMAX ticketing memberships and any other special events while supporting the Aquariums mission to connect people with nature and empower them to make informed decisions about water and wildlife.
Key Responsibilities
- Be a onestop source for all guest questions concerning the Aquarium hours ticket prices directions memberships IMAX movies parking etc.
- Provide information and assist with new ticket reservations and/or existing reservations.
- Ability to use ticketing programs to research guests bookings and look up membership details.
- Maintain an ongoing knowledge base of Aquarium offerings and events.
- Reconcile cash drawers.
- Upsell addons to guests while maintaining results within the departments average metrics
- Must be able to work independently and provide a high standard of customer engagement.
- Work long lines of customers for several hours during peak season.
- Capture customer details such as first and last name email zip codes etc. with each transaction.
- Fulfill other required workplace responsibilities within the organization as requested or assigned.
- Ensure compliance with ADA regulations regarding service animals vetting procedures.
Key Requirements
- High school diploma or some college preferred.
- 2 years sales/customer service experience preferred.
- Ability to operate a cash drawer and handle money (basic math).
- Professional and enthusiastic interpersonal skills.
- Proactive and persuasive selling skills.
- Strong computer proficiency and ability to learn new software.
- Organizational skills with attention to detail.
- Handles multiple functions simultaneously.
- Ability to work in both indoor and outdoor environment as needed
Seasonal hourly (May September $15/hour); Approx. 20 25 hours/week weekend work required.
All submissions must be received by May 5 2025.
The Tennessee Aquarium is an equal opportunity employer committed to promoting an inclusive environment that values and supports diversity and equity among staff volunteers and its audiences.
Required Experience:
IC
Employment Type
Temp
