Contact Center Team Lead
Contact Center Team Lead
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Job Description
Contact Center Team Lead
Location: Shelton WA
Type: FullTime Onsite
Department: Member Services
At OURCU were more than a credit union were a community united by a simple belief: people helping people. That spirit guides everything we do from how we serve our members to how we support each other. Were currently looking for a Contact Center Team Lead who embodies that mission someone who leads with heart adapts with ease and thrives in a teamoriented memberfirst environment.
This isnt just a job its an opportunity to build a meaningful career in a missiondriven workplace where compassion and collaboration come first and where your growth truly matters.
What Youll Do:
Lead with empathy: Coach and support Contact Center Representatives delivering feedback thats honest helpful and rooted in care.
Be the calm in the storm: Confidently handle escalated member issues across multiple channels with clarity and compassion.
Put people first: Build lasting relationships by offering accurate information resolving concerns and matching members with OURCU products that support their goals.
Pitch in when it counts: Assist with training support special projects and step in for the Contact Center Supervisor as needed.
Keep things running smoothly: Complete reports refine processes and maintain open effective communication across departments.
What You Bring:
Experience: 25 years in member service contact center or a similar customerfocused role.
Education: High school diploma or GED required.
People skills: A genuine ability to connect you lead with tact listen actively and care deeply about the people you serve and support.
Tech confidence: Proficient in Microsoft Word Excel and standard business tools. Strong keyboarding and phone skills.
Interpersonal style: A polished communicator with a cando attitude collaborative mindset and a strong desire to grow with us.
Why YOU Should Join OURCU:
At OURCU we live our values every day and that means taking care of the people who make our mission possible. Heres what we offer:
Comprehensive Benefits: Medical dental and vision coverage
EmployerPaid Insurance: Life and longterm disability
401(k) Plan: Generous OURCU contributions with full vesting after 5 years
Paid Time Off: Vacation sick leave and 12 paid holidays
Perks: Companyprovided logo wear Employee Assistance Program (EAP) and tuition assistance
A Positive Culture: Were a closeknit team that celebrates collaboration balance and shared success and we never lose sight of our core purpose: people helping people.
Ready to grow your career with a team that cares Apply now and help us shape the future of member service one conversation at a time!
OURCU is proud to be an Equal Opportunity Employer.
As part of our employment process we require a criminal background check and credit check.
Employment Type
Full-Time
