Service Operations College Aide

About TRS

Since 1917 the Teachers Retirement System of the City of New York (TRS) has been securing better futures for NYC educators. With a pension fund valued at approximately $120 billion TRS serves over 215000 members providing them with retirement disability and death benefit services.

Position Summary

We are seeking a Service Operations College Aide who is detailoriented organized and has great customer service skills to join our Service Desk team. The successful candidate will be responsible for providing technical assistance and support to end users for Windows 10 computer systems hardware software and network related issues. You will also respond to queries run diagnostic programs isolate problems determine root cause and determine and implement solutions. Our Service Desk team must respond to incidents and requests quickly and efficiently so we need a Computer Technician who is diligent responsive can efficiently and effectively multitask and who pays strict attention to detail. You need the ability to work well with others excellent verbal and written communication skills and analytical thinking skills.

Key Responsibilities

Answer Service Desk calls from TRS end users via Teams Emails and Service Now ticketing system.
Perform support of Service desk tickets (Incidents Requests Changes.
Troubleshoot / Diagnosis / Repair of Windows and MAC OS workstations Workspaces printers and network devices using various remote tools and technologies.
Perform roll out of PCs laptops monitors printers and configure user profiles per TRS standards.
Perform software and hardware inventory tasks as needed.
Perform imaging of PCs and laptops install and test new software.
Work with vendors for troubleshooting and resolution.
Perform light lifting of equipment boxes office furniture prepare boxes for recycling.
Degauss hard drives and other equipment as required.
Keep Service Desk storage lab and work areas clean and tidy.

COLLEGE AIDE ASSIGNMENT LEVE 1020B

Qualifications :

For Assignment Level I:
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school.
For Assignment Level II (Information Technology):
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology computer science management information systems data processing or closely related field including or supplemented by 9 semester credits in an acceptable course of study.
For Assignment Level III (Information Technology Fellow):
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology computer science management information systems data processing or other area relevant to the information technology project(s) assigned including or supplemented by 9 semester credits in an acceptable course of study. Appointments to this Assignment Level will be made by the Technology Steering Committee through the Department of Information Technology and Telecommunications.

SPECIAL NOTE
Maximum tenure for all Assignment Levels in the title of College Aide is 6 years. No student shall be employed more than halftime in any week in which classes in which the student is enrolled are in session. Students may be employed fulltime during their vacation periods.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

Remote Work :

No

Employment Type :

Parttime