Service Desk Operator (French & English)

What does it feel like to be a Service Desk Operator in NetcompanyIntrasoft 

As a Service Desk Operator you will:

• Manage Incidents: Log categorize prioritize diagnose resolve escalate and close incidents while maintaining ownership and communication.
• Provide Technical Expertise: Possess a strong understanding of Windows environments common desktop software hardware automated software distribution telephony video conferencing and mobile devices (iPhone iPad Microsoft Surface Pro).
• Manage Logging & Escalation Cases: Accurately log all incidents and requests categorize and prioritize them appropriately and escalate issues beyond their scope.
• Communicate with Professionalism: Ensure timely updates maintain a professional attitude and provide clear communication to customers throughout the resolution process.
• Support Coverage: May be required to provide afterhours and oncall support as needed. 
• Provide Onsite & IMACD Support: Intervene at user locations and perform Install Move Add Change and Decommission (IMACD) tasks.

Qualifications :

What would make you a fit for the role:

•  Experience with MS Office Suite and with Microsoft OS (Windows 7 and 10);
•  English & French: B2 level at last;
•  Knowledge of mobile devices and mobile phone services; ticketing and CMDB tools;
•  Understanding of networking and networking protocols;
•  Flexible and stress resilient with ability to work in a cooperative way;
•  Experience in troubleshooting PCs/Laptops/Tablets VPN etc.;
•  Customer and Service focus with attention to detail together with problem solving skills; 
•  Spoken and written interpersonal communication and presentation skills;

Additional Information :

Being a part of the Netcompanyntrasoft team you will be provided with:

• The opportunity to work in a modern environment.
• A competitive compensation & benefits package
• Hospitalization plan
• Meal and commuting allowance
• Wellbeing activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business adhoc trainings)
• A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment and have the opportunity to work alongside wellexperienced professionals on challenging largescale projects that directly impact millions of citizens around the globe then this is the place to be!

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values:  submit your CV in English. All applications will be treated as strictly confidential.

Should you be invited for an interview and be considered suitable candidates for the EU project at the first stage we inform you that your CV may be forwarded to the relevant European Organization or third companies consortium members participating in the specific EU project together with NETCOMPANY INTRASOFT for evaluation.

We ensure equal opportunities treatment and consideration to all candidates. Discrimination based on sex racial or ethnic origin religion or belief disability age sexual orientation or marital status physical or mental disability or any other factor protected by applicable laws and regulations is prohibited. As part of the NetcompanyIntrasoft culture we respect human rights and focus on creating a positive workplace where all employees are valued and where diversity and inclusion are a vital part of our our everyday working experience.

Remote Work :

No

Employment Type :

Fulltime