Customer Care Centre Agent, IKEA Thailand

The Customer Care Centre Agent role is responsible to build and retain a longlasting relationship with new and existing customers in a multichannel retail environment by valuing and fulfilling customer needs and expectations understanding customer motivation and expectations and ensuring a positive shopping experience that creates trust in the IKEA brand.

• • You are passionate about getting a good solution for your customers by identifying the customers needs and using your knowledge of the IKEA systems and processes to offer solutions;
  • You take ownership for resolving your customers individual needs; communicating a realistic timeline for this resolution and keeping them informed as promised;
  • You understand the impact of service time responses on the customers level of satisfaction and work both individually and with your colleagues to ensure that you match your agreed service levels;
  • You have a good knowledge of store operations in order to offer appropriate solutions to the customers giving advice on addon sales thereby encouraging them to buy more;
  • You are listening to your customers and anticipating their needs promoting IKEA products and services in order to improve their hometohome shopping experience;
  • You actively seek feedback and give feedback constructively to your colleagues in order to improve the shopping experience of all customers;
  • You will be providing support and assistance to IKEA Thailand customers and ensuring best customer experience with IKEA tone of voice.

Qualifications :

• • You have at least 12 years of experience in a customer facing support role preferably in a customer support function or a call centre;
  • You have the ability to communicate confidently and clearly (both spoken and written) in Thai and English.
  • You have a good knowledge of how the Customer Care Centre acts as the main support channel for the customers before during and after they have made purchases;
  • You can make things happen with flexibility speed and simplicity.
  • You have experienced a good knowledge in handling customer complaints or crisis and are able to create a winwin scenario solution;
  • You demonstrate a courteous professional and friendly manner on the telephone;
  • You are selfreliant and motivated with a proven ability to work as part of a team as well as independently;
  • You are familiar and comfortable in using a computer.
  • Must be comfortable working at IKEA Bangna (Mega Bangna) and able to commute to this location as required.

Additional Information :

This role requires flexibility in working hours depending on store operational requirements.

IKEA is an equal opportunity employer and we are looking for talented individuals to join our team. We believe that diverse perspectives make us stronger and we welcome applications from all qualified individuals including those with disabilities. This role requires the ability to hear see and type effectively. English communication skills are an advantage. If you are a qualified candidate we would love to hear from you.

The selection process will take place continuously so if you are interested in this exciting position please apply at your earliest convenience

Remote Work :

No

Employment Type :

Fulltime