Client Services Specialist
Client Services Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
At RSS Technology Solutions we take pride in supporting our teams with timely efficient and professional technical coordination. We are currently seeking an Account Specialist to join our Client Services team at our Blankenbaker location. This role is critical in ensuring smooth communication accurate service order management and a seamless customer support experience.
As an Account Specialist you will serve as a key liaison between our clients and internal teams managing account onboarding billing and lifecycle tracking with precision and professionalism. Youll ensure data accuracy in our CRM handle recurring and complex invoicing and follow up on outstanding payments. This role requires a sharp eye for detail calm under pressure and the ability to navigate both clientfacing interactions and internal team dynamics. Your success will depend on your ability to absorb complex processes quickly think systematically and deliver consistent highquality service in a fastpaced environment.
Key Responsibilities
- Onboard new client accounts and ensure complete setup in CRM.
- Maintain accuracy in client records and account data.
- Manage recurring and complex billing processes.
- Track account lifecycle including client imports and service timelines.
- Generate invoices and follow up on unpaid or outstanding invoices.
- Monitor accounts receivable (AR) and support financial tracking.
- Act as a responsive point of contact for client and account issues.
- Collaborate across departments efficiently and professionally managing internal communications.
- Maintain clear records of service orders and resolutions.
Desired Attributes
- Exceptionally detailoriented with a track record of catching what others might miss.
- Capable of managing projects from start to finish with minimal oversight.
- Clear confident communicator with a calm and professional phone presence.
- Skilled in deescalating tense situations and navigating difficult conversations with empathy and control.
- Thinks systematically and can grasp and operate within complex processes.
- Teamoriented and always ready to step in and support colleagues when needed.
- Emotionally intelligent with strong interpersonal awareness and timing in communication.
- Open to feedback and able to apply it constructively for continuous growth.
- Grounded and dependablepersonable without being overly chatty and able to engage appropriately across a range of personalities.
Qualifications
- Previous experience in account setup billing or accounts receivable (AR) is strongly preferred.
- Proven ability to thrive in fastpaced detailintensive work environments.
- Technically savvy and comfortable learning new systems; experience with CRM platforms preferred.
- Prior experience working in small business settings or dynamic crossfunctional teams is a bonus.
- Excellent written and verbal communication skills with a professional and clear style.
What We Offer
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- A supportive and collaborative work environment.
- Recognition for exceptional performance.
RSS Technology Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join us at RSS Technology Solutions and become a valued member of a team where your technical expertise is recognized and rewarded!
Employment Type
Full Time
