Technical Support Specialist
Technical Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Our client is a leading provider of innovative storage solutions designed to optimise efficiency and productivity for various industries. They specialise in stateoftheart automated storage and retrieval systems (ASRS) that enhance warehouse operations. Their commitment to excellence and customer satisfaction drives our continuous growth and success. We are seeking a dedicated and experienced Technical Support Specialist. The ideal candidate will provide technical assistance and support to our clients ensuring the optimal performance and reliability of our automated storage systems. This role involves troubleshooting problemsolving and delivering exceptional customer service.
Responsibilities:
- Supporting automated pallet storage systems in operation globally.
- Fixing issues remotely through our support interface software and aiding customers over the phone to fix any mechanical issues that may occur to keep downtime to a minimum.
- Problems solving figuring out issues before they happen and working out what the issue is with limited information using problemsolving skills.
- Collaborate with engineering and development teams to escalate and resolve complex technical problems.
- Train customers on system operation maintenance and troubleshooting procedures.
- Participate in oncall rotation to provide afterhours support as needed.
- Continuously improve knowledge of company products industry trends and best practices.
- Predominantly officebased job
Requirements:
- A basic understanding of electronics and mechanics would be useful but a willingness to learn and develop these skills is more important.
- Excellent Customer Service
Employment Type
Full Time
