L2 Desktop Support Engineer PL
L2 Desktop Support Engineer PL
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Job Description
Provide onsite and deskside support services to end users.
Troubleshoot PCrelated problems.
Complete incidents and requests within SLA in a pressurized environment.
Build configure and troubleshoot Install Gold /Or instructed image on Customer PC and laptop applications and hardware components.
Ensure tickets are updated on a daily basis.
Support meeting room environment and video conferencing.
Support printers scanners and other peripherals.
Support mobile devices such as iPads iPhones and Android devices.
Enduser data backup and restoration when required in the course of a service incident.
Requirements
Technical skills & Experience required:
Must have experience using a Call Logging system.
Must have good working knowledge of Windows 7/10 and related Office applications.
Support experience of MACs would be beneficial.
Knowledge of mobile devices in particular Androids and iPhones.
Working knowledge of current and legacy hardware platforms. Experience with building configuring replacing and troubleshooting PC and laptop hardware components.
Familiarity with Microsoft PATCH MANAGEMENT.
Professional Services
Must be able to work to specified standards and required levels of deportment conduct and sound ethical workplace practices.
Must be able to work alone and unsupervised taking the initiative when necessary.
Must be organized and prioritize work appropriately.
Behavioral skills required:
Individual must have good customerfacing skills and be well presented.
Demonstrates independent and proactive thinking.
Technical skills & Experience required: Must have experience using a Call Logging system. Must have good working knowledge of Windows 7/10 and related Office applications. Support experience of MACs would be beneficial. Knowledge of mobile devices, in particular Androids and iPhones. Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components. Familiarity with Microsoft PATCH MANAGEMENT. Ability to replace defective parts Professional Services Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices. Must be able to work alone and unsupervised, taking the initiative when necessary. Must be organized and prioritize work appropriately. Behavioral skills required: Individual must have good customer-facing skills and be well presented. Demonstrates independent and pro-active thinking. Builds effective relationships both within the team and across the business
Employment Type
Full Time
