Dual Service Coordinator
Dual Service Coordinator
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Job Description
Job Role: Dual Services Coordinator
Working Hours: 40 hours per week 5 out of 7 days (including weekends) must be flexible.
Pay: 28000 30000 per annum (depending on experience)
Location: Market Place Bolton BL1 2AL
Reporting to: Operations Manager
Overview
An exciting opportunity has arisen at Anchor Group Services for an experienced Dual Services CoOrdinator to join our established team based at Market Place Bolton.
The successful candidate must have excellent people skills with the ability to support the Dual Services Manager in delivering high standards of service across both service delivery teams.
The ability to prioritise administrative tasks to deliver consistent standardised quality reports by all members of the team is a vital part of the role.
Duties include:
- Responsible for CoOrdinating and overseeing the service delivery of both the cleaning and security team to embed a one team ethos.
- Protecting the client s property people and/or assets by providing security and cleaning services in direct accordance with the sites published Assignment Instructions (AI s) and sitespecific procedures.
- To instil the importance across the teams of maintaining a safe clean and secure environment at all times and reporting any irregularities in line with company policy and procedures and to instil the importance to the teams of the need of Preventing and escalating incidents with the aim of mitigating risks and delivering quality consistent reporting in line with company procedures and client stakeholders.
- Ensuring that all incidents are reported using the available onsite systems and that the reports are accurate and consistent in detail and in grammar.
- Ensure all necessary health and safety inspections/patrols are completed to maintain compliance of site procedures. Reporting all incidents accidents damage and near missed to the management team immediately followed by a detailed investigation report.
- Completing reports by recording observations information occurrences and surveillance activities.
- Maintaining organisations stability and reputation by complying with legal requirements.
- React accordingly to any cleaning needs such as litter picking and reactive cleaning of spillages mopping and upkeep of centre.
- Actively maintain a safe helpful and secure environment for staff customers and visitors.
- Acting as a first line support to customers and visitors to site providing a professional and friendly service.
- Understanding the needs of our customer respond accordingly to customer queries and requests and take appropriate action.
Requirements
- Full 5year employment checkable history
- Customer Service experience and confidence to handle conflict in a correct manner
- Flexible to meet the job requirements
- Excellent communication skills both written and verbal
- Smart appearance and be wellgroomed
- Reliable and punctual
- High level of enthusiasm and passion
- Ability to work in a fastmoving environment
Benefits
- Access to a range of nationally recognised courses to help further your career via the Anchor Academy
- Access to SIA and First Aid training at discounted rates with financial support available
- Auto Enrolment Pension (if earnings reach the minimum requirement for autoenrolment)
- Wagestream access to pay as you earn it
- Cycle to Work Scheme Available
- Full uniform provided
- Free Employee Assistance Programme 24/7 including access to counselling
- Hospital Saturday Fund
- Reward and Recognition awards
What s Next
If you would like to be considered for this position APPLY NOW and we will be in touch.
Other companies may call this role: Dual Service Supervisor Security Specialist Security Team Supervisor Shopping Centre Security Officer Cleaning Supervisor Cleaning Team Supervisor SIA Security Officer Customer Security Officer Site Supervisor Facilities Services Coordinator Operations Support Supervisor Security & Cleaning Supervisor Integrated Services Manager Dual Operations Coordinator Centre Services Supervisor Site Services Lead Shopping Centre Operations Liaison Soft Services Coordinator Security & Cleaning Manager
Within commuting distance of: Salford Manchester Bolton Chorley Wigan Westhoughton Walkden Bury Atherton Prestwich Kearsley Horwich Clitheroe Tyldesley Hindley Whitefield Radcliffe Leigh Middleton Blackburn Astley Worsley
Full 5-year employment checkable history Customer Service experience and confidence to handle conflict in a correct manner Flexible to meet the job requirements Excellent communication skills both written and verbal Smart appearance and be well-groomed Reliable and punctual High level of enthusiasm and passion Ability to work in a fast-moving environment
Employment Type
Full Time
