Assistant International Student Scholar Advisor

About the Opportunity

This job description is intended to describe the general nature and level of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

JOB SUMMARY

The Assistant International Student Advisor will support a range of customer service operational and advising functions in the Office of Global Services (OGS) bolstering the international student experience at Northeastern University. Reporting to an Assistant Director of Comprehensive Advising the Assistant Advisor will serve as a Designated School Official (DSO) within the Student and Exchange Visitor Program (SEVP) under the Department of Homeland Security (DHS) utilize the Student and Exchange Visitor Information System (SEVIS) and will participate in the support of international students immigration advising and support.

This role serves as the frontline of contact for students scholars and others who seek the services from OGS. The person in this role will provide front desk coverage answer phone calls schedule advising appointments and screen/process immigrationbased inquiries.

The general duties of the Assistant Advisor are as follows: 1 Provide frontline student support through email and document processing; 2 Monitor the workflow and timeliness of processing in the office including attentive review and support of the OGS case management systems and emails 3 Assist with the mandatory federal reporting of certain SEVIS events either by batching or SEVIS RTI direct entry; 4 Support data auditing by reviewing Sunapsis alerts and consequently flagging situations requiring immediate immigration compliance analysis from an International Student & Scholar Advisor for case specific situations or leadership for systematic issues; and 5 Advise and assist students on matters related to personal academic and social adjustment as they study in the U.S.

Specifically the Assistant International Student Advisor will contribute to the processing of Certificates of Eligibility (Forms I20 for students in F1 nonimmigrant student status. They will also be responsible for processing requests from F1 students for updated documentation including but not limited to program extensions updated I20s temporary work authorization travel signatures etc. The Assistant Advisor will be provided with comprehensive training related to all F1related job duties and will be expected to maintain knowledge of all operational functions to support the advising team.

MINIMUM QUALIFICATIONS

Some knowledge of and/or training in international student advising (F1 visa classifications) plus a strong customer service background is preferred. Must be detailoriented have excellent organizational skills and ability to prioritize and multitask in a demanding work environment. Should possess thorough knowledge of office procedures good judgment discretion and patience. Must be comfortable working independently as well as on a team. Familiar with and comfortable working with computer database systems and PCbased network environment. Bachelors degree required with a minimum of one year of professional work experience. US citizenship or lawful permanent residency are required to be a Designated School Official (DSO).

KEY RESPONSIBILITIES & ACCOUNTABILITIES

1 Student Services

• Assist F1 students to support the maintenance of their nonimmigrant status employment authorization acculturation academic social personal adjustment etc.
• Maintain up to date knowledge of federal regulations SEVIS procedures Northeastern academic policies and OGS policy and procedures
• Screen immigrationbased questions and respond to students scholars and visitors who enter and call the office.
• Support advising schedules as needed.
• Provide excellent customer service by taking messages for advisors and making referrals to appropriate advisor or other offices on campus.
• Manage workflow to OGS advisors and escalating cases/inquiries to leadership as needed.
• Prescreen submitted requests for any that require immediate attention; communicating with students if any required documents are missing etc.
• Work with OGS staff as well as other university partners to help students complete their requests.
• Advise students on logistical matters including obtaining a social security number and applying for a U.S. drivers license/state ID
• Collaborate with OGS academic services and programming support team on orientation programming as it pertains to immigration compliance and the initial review of F1 regulations with new students

2 Required Federal Compliance Reporting

• Create update and maintain student records in SEVIS (Form I20 to include reportable events as required by federal regulations
• Enter information into OGS Batching system that will be uploaded into SEVIS
• Maintain accurate records of student customer service interactions with OGS via Sunapsis and ServiceNow

Position Type

Additional Information

Northeastern University considers factors such as candidate work experience education and skills when extending an offer.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race religion color national origin age sex sexual orientation disability status or any other characteristic protected by applicable law.

Compensation Grade/Pay Type: