Principal Platform Architect
Principal Platform Architect
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Job Description
*Candidate must reside in Toronto*
The Principal Platform Architect is a technical advisory role responsible for helping our customers establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes. This entails establishing and supporting best practices around instance strategy technical governance core data integrations and the overall technical health of the platform. This is a highly consultative role that does not perform configuration on the platform but guides partner and customer resources to deliver best practices. This role interfaces with the customer across executive platform owner enterprise architects and development teams during the selling structuring and implementation of solutions.
An ideal candidate will have a achieved a senior level position as an enterprise architect and successful track record in management consulting (professional services firms or cloud software company) focused on technology strategy governance data and solution design. They will have demonstrated the ability to become a trusted advisor to senior executives and facilitate customer success from strategic planning functions including business value identification road mapping as well as advising and defining successful strategies including governance frameworks and managing large enterprise programs.
What you get to do in this role:
- Developing strong relationships with CIO and business leaders to understand the clients vision and how ServiceNow plays in their digital transformation journey. Translate business objectives to outcomes into a customer roadmap
- Enterprise architecture
- Responsible for analyzing and translating business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives
- Engages with customer enterprise architects to position ServiceNow as the digital transformation platform integrated with the core systems
- Establish and manage technical governance processes
- Drive solid instance health by reviewing and guiding the remediation of configurations that do not align to ServiceNow best practices.
- Work with clients and ServiceNow teams to establish delivery operating model governance to ensure successful golives enduser adoption and ongoing support
- Advocate/champion ServiceNows advisory and expert services best practices and industry use cases with clients
- Contribute thought leadership (methodology and white papers) on how Advisory Expert Services and CoDelivery can optimize to achieve customer outcomes
- Guide a customer down a prescriptive solution design and manage through the technical implementation decision points
- Define solutions across the platform that align to out of the box capabilities
- Support the sales effort scoping and estimation that refine the customer vision and capabilities into activities and estimates
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry
- Canadian citizenship or permanent residency status and reside in Toronto Canada
- Consulting Experience
- Management Consulting Experience preferred (Big 4 Strategy Firm) or OEM software or Cloud company
- 8 years of experience in management consulting leadership roles at a toptier consulting company focused on technology (Digital/SaaS/Enterprise Software)
- Fortune 500 or OEM Software or Cloud CO enterprise architect
- Career Progression (Technical Architecture)
- Experience working with functional business leaders
- Experience working with functional business leaders
- Experience identifying business objectives and developing outcomefocused roadmaps
- Experience working with large Consulting/SI organizations.
- Large Program Experience
- 10 years large program experience leading architecture and design
- Enterprise Architecture Experience
- Enterprise Architect role and relevant experience.
- Enterprise Architect certification (Togaf IT4IT etc)
- Database core data design Security integrations
- Cloud Application Technology Experience
- Significant role in implementation of one or more; SFDC WKDAY Success Factors Oracle Cloud Remedy
- Minimum 2 years of ServiceNow Platform Experience is required
- Cloud platform certification(s)
- Familiarity with Enterprise Workflow Platform
Required Competencies:
- Customer Focus
- Collaborates
- Drives Results
- Cultivates Innovation
- Courage
- Consultative Perspective
- Manages Complexity
- Strategic Mindset
- Technical Development
- Travel up to 25
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
