Business Relationship Manager

About the Opportunity

JOB SUMMARY

The Business Relationship Manager (BRM) serves as a pivotal partner and advisor to business units focusing on aligning IT solutions with the universitys strategic objectives to deliver maximum value bridging the gap between business partners and technology solution providers to ensure IT initiatives are closely aligned with business strategies.

The role requires flexibility in performing duties outside of the primary responsibilities to support evolving business needs. The ideal candidate must be adaptable and willing to take on additional tasks or projects as required ensuring smooth operations across the organization. This may include stepping in to assist with crossfunctional teams handling unexpected challenges or contributing to initiatives that support business growth and success. A proactive mindset and the ability to pivot quickly are essential for thriving in this dynamic environment.

The role is hybrid and in the office a minimum of three days a week to facilitate collaboration and teamwork. Inoffice presence is an essential part of our oncampus culture and allows for engaging directly with staff and students sharing ideas and contributing to a dynamic work environment. Being onsite allows for stronger connections more effective problemsolving and enhanced team synergy all of which are key to achieving our collective goals and driving success.

Occasional availability outside of traditional working hours is required to address urgent business needs as they arise including but not limited to responding to security incidents supporting software deployments resolving software issues or system breaks and addressing other critical operational requirements. The ideal candidate must be proactive and adaptable ensuring minimal disruption to business operations by promptly addressing any issues regardless of time or day. Flexibility and a strong sense of urgency are essential for success in this position.

Applicants must be authorized to work in the United States. The University is unable to work sponsor for this role now or in the future.

MINIMUM QUALIFICATIONS

Knowledge and skills required for this position are normally obtained through a Bachelors degree in computer science management information systems or a related field and six to eight years of project and relationship managementrelated experience focusing on strategic business engagement preferred.

Additional skills and experience:

• Analytical and Creative Thinking: Strong analytical skills to critically evaluate information and contribute innovative ideas that add business value and enhance solution creation.

• Stakeholder Management and Conflict Resolution: Ability to manage stakeholder expectations resolve conflicts and influence decisionmaking processes to align IT services with business needs.

• Effective Communication: Excellent communication skills to articulate IT capabilities and solutions to business constituents ensuring they understand available services and selfservice options.

• Broad Business and IT Perspective: A comprehensive understanding of both business and IT landscapes with the ability to bridge the gap and ensure alignment between the two.

• Leadership and Mentorship: Strong leadership skills to guide and mentor a team of BRMs fostering a collaborative and strategic approach to relationship management.

• Technical Knowledge and Orchestration: Familiarity with technical areas such as risk management architecture and testing with the ability to orchestrate the delivery of this knowledge to business areas.

• Product Management Understanding: Knowledge of product management concepts and the ability to collaborate effectively with product/service managers to align solutions with business needs.

• Adaptability and Flexibility: A flexible and adaptive style to navigate diverse organizational environments and evolving business needs ensuring the delivery of optimal value.

• Negotiation and Influence: Strong negotiation skills to influence stakeholders and secure necessary resources and support for IT initiatives.

• Emotional Intelligence: High emotional intelligence to navigate complex interpersonal dynamics and build strong trusting relationships with business partners.

• Strategic Visioning: Ability to develop and communicate a clear strategic vision that aligns IT initiatives with longterm business goals.

• Project Management Expertise: Advanced project management skills to oversee complex IT projects ensuring they are delivered on time within scope and on budget.

• Cultural Awareness: Sensitivity to cultural differences and the ability to work effectively in diverse global environments.

• Innovation and Creativity: A strong inclination towards innovation encouraging the exploration of new technologies and approaches to solve business challenges.

• Crisis Management: Ability to manage and resolve crises effectively maintaining business continuity and minimizing impact on operations.

• Networking and Relationship Building: Proficiency in building and maintaining a network of contacts within the industry to stay informed about trends and opportunities.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

1 Strategic Relationship Building 40

Develop and nurture strong strategic relationships with business partners to develop comprehensive understanding of and help define objectives strategies and challenges. Serve as a trusted advisor and liaison between business units and IT.

2 Advisory Role in Technology Strategy 30

Provide strategic advice to business partners on technology trends and opportunities helping shape their technology strategy and ensuring alignment with IT service offerings and capabilities.

3 Promotion of Business Value 15

Advocate for business projects and their value within the IT community ensuring that IT leaders understand the strategic importance of these initiatives.

4 Collaboration with Product/Service Managers 15

Work closely with product/service managers to provide insights into business needs enabling them to prioritize and develop plans for solutions that align with business strategies.

Position Type

Additional Information

Northeastern University considers factors such as candidate work experience education and skills when extending an offer.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race religion color national origin age sex sexual orientation disability status or any other characteristic protected by applicable law.

Compensation Grade/Pay Type: