Customer Services Agent

Job Title

Job Description Summary

Job Description

About the role:

This role will be responsible for providing a customercentric experience for the site occupants within their assigned portfolio. The Customer Service Agent will focus on delivering exceptional site occupant and visitor experiences in every interaction while managing a range of workplace services including concierge reception event management mailroom services office supplies consumables and access pass management. The role supports account initiatives and helps drive consistency in service delivery across the portfolio.

Key Responsibilities:

• Meet and greet visitors proactively with a professional greeting and smile.

• Guide visitors to the relevant waiting lounge or meeting room and inform the host of the visitors arrival.

• Answer the phone with a professional corporate greeting within 3 rings.

• Manage individual and group inboxes responding to email queries promptly.

• Develop and manage client relationships to ensure excellent customer experience.

• Issue and collect access passes for employees and visitors using the agreed registration system.

• Maintain the front of house/reception area and adjacent services to a high standard of presentation.

• Manage requests regarding car park floor locker exercise locker and endoftrip facilities.

• Log tenancy and workplacerelated issues promptly via the agreed process and system.

• Provide effective support and guidance to employees on the location and workplace guidelines for meeting rooms.

• Assist with building tours and provide support with specialized room setup/pack downs.

• Collect sort and deliver courier newspaper subscriptions and mail items from/to designated areas at scheduled times.

• Coordinate the delivery of bulk deliveries such as marketing materials and adhoc stationery items.

• Support with topping up and arrangement of supplies as directed.

About you:

• Minimum of 2 years experience in a similar role is preferred.

• Experience in reception or frontline information exchange.

• Experience in community engagements or hospitality services is an advantage.

• Completion of Year 12 High School.

• Intermediate Microsoft Office Suite skills.

• Sound computer knowledge.

• Clear verbal and written communication skills.

• Professional qualifications in Facilities and/or Hospitality will be a plus but training will be provided.

Why join Cushman & Wakefield

• Being part of a growing global company.

• A truly diverse and inclusive workplace.

• Commitment to providing worklife balance in an inclusive rewarding environment.

Were committed to providing worklife balance for our people in an inclusive rewarding environment. We achieve this by providing a flexible and agile work environment focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotionfromwithin culture leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal professional and technical capabilities and we reward with a comprehensive employee benefits program.

We have a vision of the future where people simply belong. Thats why we support and celebrate inclusive causes not just on days of recognition throughout the year but every day. We embrace diversity across race colour religion sex national origin sexual orientation gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community it means we go way beyond just talking about it we live it. If you want to live it too join us.