Senior Solution Engineer
Senior Solution Engineer
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Job Description
At Freshworks were reimagining how employees experience work. As a leader in AIfirst Employee Experience software our intuitive ITSM ITAM ITOM and ESM platform empowers organizations to deliver exceptional service with ease and confidence.
We believe that innovation thrives in an environment where everyone feels supported included and inspired. If youre passionate about solving realworld problems making meaningful contributions and growing with a team that values diverse perspectives you belong here.
About the Role: Senior Solution Engineer
Were looking for collaborative customerfocused Solution Engineers to join our growing GTM team in North America. This role is a great fit for someone who thrives in dynamic environments enjoys solving complex problems and loves bringing people together through great communication.
Youll be at the heart of our customer engagements helping enterprise organizations uncover business challenges and discover how Freshworks can make a real difference.
What Youll Do:
- Partner with midmarket customers to understand their unique goals and challenges
- Collaborate closely with sales to lead discovery calls and showcase tailored product demonstrations
- Translate customer needs into thoughtful solutions that demonstrate our platforms value
- Create engaging audienceappropriate presentations that simplify complex ideas
- Be a trusted advisor bringing empathy clarity and insight into every interaction
- Stay curious embrace learning and grow your expertise alongside a supportive team
Qualifications :
What Youll Bring:
- 35 years of experience in Solution Engineering
- A passion for clear communication and strong interpersonal skills youll use these every day!
- Experience working across teams to solve both business and technical problems
- Confidence in presenting to varied audiences from technical teams to executive stakeholders
- Excellent time management in a fastmoving environment balancing multiple priorities with grace
- A drive to take initiative follow through and make a tangible impact
Preferred (but not required):
- A Bachelors degree
- Knowledge of ITSM platforms
Work Location: We value connection and collaboration. This role requires inoffice work at least 3 days per week in one of our U.S. locations:
- San Mateo CA
- Boston MA
- Denver CO
Note: We are currently not offering fully remote roles for this position.
Why Freshworks
Were committed to building a workplace that reflects the diverse world we serve. At Freshworks youll find inclusive teams flexible thinking and opportunities to grow your career while making work better for millions.
If this sounds like a journey you want to be part of wed love to meet you. Lets building something refreshing together.
Additional Information :
This role is based in the greater Boston area and the expected base salary range for this position is as shown below. The actual base pay is dependent upon a variety of jobrelated factors such as professional background training work experience business needs and market demand. Therefore in some circumstances the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future.
Compensation Package:
$102000 $146000 Base Salary. This role is also eligible for variable compensation.
Freshworks offers multiple options for dental medical vision disability and life insurances. Equity ESPP flexible PTO flexible spending commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
