Community Advocacy Manager
Community Advocacy Manager
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Job Description
We are looking for a passionate and dynamic Community Advocacy Manager to build and engage a network of advocates within our US gaming community. Your mission will be to recruit onboard and maintain strong relationships with influential players who can advocate for our games and help bridge the gap between our development team and the wider player base. You will ensure they have access to the latest updates rewards and exclusive opportunities to enhance their engagement and amplify our games reach.
As a key member of our local Hub Engagement team you will serve as a valuable point of contact between our Creator Social and ComDev teams both Centrally and Locally reinforcing our players voice to help support both in & out of game retention. Youll engage with the community monitor conversations and build authentic relationships with players.
WHAT YOULL DO
Advocacy Program Implementation
- Develop and execute a structured Advocacy Community Program to nurture and grow our core advocate base while attracting and inspiring new fans to join our communities.
- Collaborate with the Community Developer and Global & Local Content Creator Managers to champion advocates needs and enhance player experiences.
- Identify coordinate and deliver opportunities/rewards in Discord focusing on engaging creators and fostering community growth through creative and impactful initiatives.
Community Engagement & Event Management
- Provides delivers & followsup in Discord on Local Opportunities/Rewards: Identify key creator opportunities that can both engage and grow our communities in the most creative and positive ways possible.
- Devise and manage contests & other events and facilitate the fulfillment of prize delivery when necessary.
- Plan organize and execute local events including virtual meetups webinars and live streams to connect with the advocates community.
Advocacy Program Engagement Moderation & Reporting
- Create a positive inclusive environment across various community platforms (e.g. Discord) to ensure all players feel welcome and valued.
- Respond promptly and professionally to advocates inquiries feedback and comments while maintaining a strong pulse on trending topics and key concerns.
- Act as a bridge between the advocates network and internal teams effectively communicating player needs and priorities to enhance overall experiences by proactively assessing advocates sentiment reporting relevant insights trends and metrics to Community Developer and Global Content Creator Manager for continuous improvement in engagement strategies.
1:1 Social Media Engagement
- Community Interaction & Moderation Engage with players across social media (YouTube TikTok Facebook Instagram X etc) and community platforms (e.g. Discord Steam) moderate discussions and provide customer support redirection.
- Relationship Building & Advocacy Develop active relationships with players identify potential advocates and strengthen connections with influencers and passionate community members.
- Communication & Reporting Relay messaging effectively across channels stimulate discussions and create pulse point/weekly reports on community health trends and concerns.
- Live Operations & Support Assist in live events monitor outages manage leaks and provide realtime community updates during critical moments.
- Opportunity & Issue Identification Track emerging player concerns assess community sentiment and relay insights to internal teams to address issues and optimize engagement strategies.
Qualifications :
WHAT YOULL BRING
- Proven experience in a community management role preferred within the entertainment or video gaming industries.
- Ability to develop and maintain collaborative relationships with multiple cross functional teams.
- Previous experience with user moderation and conversation management in a digital/online environment including experience working with Discord and social media management tools.
- Strong understanding of social media services mechanics and trends; especially YouTube Twitch Instagram Twitter/X TikTok and Discord.
- Background as a creative and knowledgeable gamer comfortable with online communities and social media.
- Excellent communication skills required.
- Ability to thrive in a highly dynamic environment working cross functionally with different partners.
- Strong project management skills agility & solution driven mindset.
Additional Information :
WHAT YOULL GET
Medical dental and vision coverage
Employer HSA contribution to fully cover your deductible (with enrollment in an HSA eligible medical plan)
401k match
Paid vacation holiday and wellness time
Fitness physical challenge and eSports competition reimbursements
Ginger emotional support app for you and your adult dependents with up to 10 sessions per year of videobased therapy and psychiatry services
Membership to One Medical
Rocket Lawyer online legal service membership
Paid parental leave
Paid time off to volunteer
Paternity paid time off to bond with a newly adopted pet
Sabbatical leave available after 5 years of employment
Access to all the latest Ubisoft games for PC
Generous discount on new Ubisoft games
All your information will be kept confidential according to EEO guideline
We are committed to enriching players lives with original and memorable gaming experiences. We create worlds where people can express themselves explore and discover new possibilities.
Are you looking to work with enthusiastic experts who are tackling gamechanging challenges in entertainment and beyond At Ubisoft we offer an open environment where bright ideas are given a chance to shine and everyone is eager to share knowledge.
Skills and competencies show up in different forms and can be based on different experiences thats why we strongly encourage you to apply even though you may not have all the requirements listed above.
At Ubisoft you can come as you are. We embrace diversity in all its forms. Were committed to fostering a work environment that is inclusive and respectful of all differences. Ubisoft is committed to creating an inclusive work environment that reflects the diversity of our player community. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race ethnicity religion gender sexual orientation age or disability status.
Take entertainment to the next level. Join us and create the unknown.
We do not accept any unsolicited resumes submitted by staffing or placement agencies or recruiters.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
