drjobs Level One Help Desk Technician

Level One Help Desk Technician

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1 Vacancy
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Job Location drjobs

Colorado Springs, CO - USA

Hourly Salary drjobs

$ 20 - 25

Vacancy

1 Vacancy

Job Description

Benefits:
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance
About TeamLogic IT

TeamLogic IT is a leading provider of comprehensive managed IT services offering tailored solutions to businesses of all sizes. With a team of skilled professionals and a customercentric approach TeamLogic IT helps organizations leverage technology to drive their success and achieve their business goals.

Step into a role where technology and collaboration unite and become the essential bridge that connects our clients with the innovative solutions they seek. As a Level 1 Help Desk Technician your impact goes beyond mere support; youll be a catalyst a thinker and an integral part of a team that thrives on empowering others.



The Level 1 Help Desk Technicians journey with us is multifaceted:

  • Enable Success: Maintain the smooth operation and functionality of our systems paving the way for end users to excel in their business tasks without technological barriers.
  • Respond with Agility: Your prompt response to support requests isnt just a task; its a commitment to serve as the primary contact for all IT supportrelated issues ensuring each clients satisfaction.
  • Go Beyond the Routine: Alongside these duties youll have opportunities to innovate solve complex problems and explore new horizons in technical excellence.
Join us and wear the badge of a problem solver a relationship builder and a key player in a team that believes in leveraging technology not just to meet needs but to inspire and drive success.



Responsibilities:

User Support: Respond to incoming service requests via telephone web portal and email ensuring courteous timely and effective resolution of enduser issues.

Onboarding Support: Provision and set up systems for new hires ensuring seamless integration into the team.

Asset Management: Identify for procurement assign prep and ship assets according to defined processes to consistently meet or exceed defined SLAs.

Remote & OnSite Troubleshooting: Utilize remote tools and diagnostic utilities to resolve support requests; coordinate and perform handson fixes at the desktop level when remote tools are not suitable including hardware repairs and peripheral deliveries.

Preventative Maintenance: Regularly inspect and clean workstations printers and peripherals to prevent potential issues.

Interdepartmental Collaboration: Establish and maintain positive relationships with all departments and colleagues promoting a cooperative working environment.

Customer Site Visits: Must possess a valid Drivers License and the ability to drive to customer locations when required.



Requirements:

Technical Skills:

  • Office 365 administration experience preferred.
  • Active Directory knowledge is preferred.
  • Familiarity with networking devices and appliances.
  • NinjaOne RMM and Autotask PSA Experience preferred.
Professional Skills:

  • Exceptional written and oral communication.
  • Excellent customer service orientation.
  • Strong problemsolving abilities.
  • Exceptional interpersonal skills focusing on rapport building listening and questioning.
  • Ability to work under moderate supervision.
Certifications: CompTIA A and/or CompTIA Network preferred.

Other: Valid Drivers License is required for travel to customer locations.

Join us and become the driving force that keeps our technology accessible effective and userfriendly while contributing to a culture of innovation collaboration and excellence.


TeamLogic IT of Colorado Springs is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.
Compensation: $20.00 $25.00 per hour



Our growth isnt measured in numbers its an investment in aligning with the best talent.

If you have a background and skillset for IT and a determined mindset to overcome any obstacle youll enjoy being part of TeamLogic IT. Our team exhibits a deepseated need to expand boundaries flex knowhow and resolve challenges with smart solutions. Thats a good thing since technology is always advancing creating an environment thats fastpaced and dynamic. When you work for a local office youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

Were Committed to a People First Culture

Our philosophy is to support small and mediumsized businesses across the country so they perform better grow faster and achieve more. As a result we are constantly providing our teams with the highest level of support training and career advancement opportunities in an industry that is constantly evolving.


This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.


Required Experience:

IC

Employment Type

Part-Time

Company Industry

About Company

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