Customer Success Manager
Customer Success Manager
Posted on :
02-05-2025
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1 Vacancy
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Job Description
About Us
Canary Technologies is changing the game for hotels with modern software powered by Canarys hospitalityspecific AI platform.
Canary is utilized by 20000 hoteliers in 90 countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham Marriott IHG Four Seasons Rosewood and Best Western trust Canary to deliver results.
Canary was named a 2024 Deloitte Technology Fast 500 company a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work and is backed by top Silicon Valley investors like Y Combinator FPrime and Insight Ventures.
Join us in shaping the future of hospitality!
About the Role
Were seeking a proactive and driven Customer Success Manager (CSM) to join our SMBfocused team. In this role youll be instrumental in ensuring the success of deployments fostering longterm client relationships and expanding Canarys presence within SMB accounts.
As a CSM youll collaborate closely with the Customer Success Sales and Product teams to support client success and growth while contributing to Canarys strategic goals for the region. Your efforts will directly influence the companys expansion and establish you as a key player in shaping the future of hospitality technology.
Responsibilities
- Product Expertise:Deeply understand Canarys products both current and future to effectively communicate their value and impact to clients
- Client Onboarding:Lead all aspects of the onboarding process including collecting client requirements conducting webinars and completing initial account setup to ensure a smooth and efficient start
- Drive Customer Value:Partner with clients to understand their goals demonstrate how Canarys solutions address their needs and minimize timetovalue
- Relationship Management:Build and maintain strong relationships with key stakeholders identifying pain points and opportunities for growth. Collaborate with Sales to close expansion opportunities and communicate client feedback to inform the product roadmap
- Portfolio Growth:Own a book of business and proactively identify growth opportunities partnering with Sales to expand the book of business
- Strategic Insight:Act as a trusted advisor identifying and resolving client challenges while ensuring alignment with Canarys goals
Qualifications
- Bachelors degree
- 23 years of Customer Success experience in a SaaS environment
- Proven track record of onboarding clients through complex technical challenges
- Experience managing accounts with annual contract values between $10K$100K
- Strong organizational and timemanagement skills to effectively manage a large portfolio of SMB accounts
- Exceptional communication abilities capable of building trust and rapport with diverse stakeholders
- Analytical mindset to assess client needs and develop scalable processes
- Collaborative nature adept at working with crossfunctional teams including Product Marketing Sales and Operations
- Confidence charisma and the ability to seize opportunities to drive growth and success
- Proficiency with technology and adaptability to dynamic environments
- Familiarity with hospitality technology is a plus
$90000 $105000 a year
The base salary range for our New York office for this role is $90000$105000 annualized salary. This is subject to standard withholding and applicable taxes. Actual compensation will be commensurate with the candidates skill level experience and specific work location. This role may also include the opportunity to earn a discretionary bonus and/or equity.
We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits:
Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.
Self Improvement Club: We meet each month and share our personal goals for the individual is provided a budget towards any purchases that help us achieve these goals.
Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.
Travel Reimbursement: Team members are able to visit our offices across New York San Francisco or Dallas when they choose and are provided a travel stipend for doing so. Spend time working with the team in their office and use the rest of your time exploring a new city!
Personal Travel Reimbursement:If you stay at a hotel that Canary works with we provide a credit towards your stay.
Canary Technologies is an equal opportunity employer. We recruit employ train compensate and promote talent regardless of race religion ethnicity national origin citizenship gender gender identity sexual orientation age veteran status disability genetic information or any other protected characteristic.
Required Experience:
Manager
Employment Type
Full-Time
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