About Sunbound

Company. Sunbound is building the financial OS for senior care. The current senior care payments experience is broken which increases costs and inefficiencies for senior living operators while making it confusing cumbersome and stressful for families. Sunbound was created to solve this problem by building the first modern platform to handle this process endtoend and save operators and families time money and effort.

Mission. Our founders were inspired to start the business after seeing the pain points firsthand with their own families and deeply care about helping one of the most overlooked groups in our population: seniors. Sunbounds mission is to make managing money for senior living easy so our customers can focus on what really matters: providing quality housing & care.

Team. Were a dedicated closeknit group focused on expanding hubs in Downtown Brooklyn NYC and Washington DC.

Traction. Since launching in mid2023 we now serve thousands of families across the United

States.

Growth. We have exciting stuff ahead! Were growing 30 monthovermonth. The senior living market is massive at >$230b and is expected to grow rapidly as the baby boomer generation continues to age.

Funding. Weve raised now three rounds of funding from toptier investors including Fika Ventures Bling Capital Liquid2 Ventures LiveOak Bank Cambrian Ventures and Max Ventures. These firms have collectively backed over 20 unicorns such as Square Lyft and Rippling.

About the role

Were looking for a Customer Operations Specialist to join our growing Operations team. Youll play a key role in ensuring smooth payment processing each month while supporting our customers. This is an early Operations role at Sunbound with lots of opportunities to shape the direction of the team. If you love diving into data solving problems and are comfortable working directly with customers this could be the perfect fit.

Responsibilities

• Ensure smooth payment cycles.
  Manage data quality and support payment collection to ensure payment accuracy.

• Monitor payment health.
  Track reports for payment coverage and issues intervening to resolve discrepancies.

• Handle failed payments.
  Review and resolve root causes of failed payments.

• Manage customer payment plans.
  Coordinate and communicate with customers to ensure timely collections.

• Customer support.
  Handle customer inquiries via phone and email making sure that issues are fully resolved so they dont happen again.

• Shape the future of operations.
  Help grow and develop our operations team over time.

What we expect from you:

• BA/BS degree and 2 years of work experience (or 4 years without a degree)

• Startup experience in operations or customer support

• Proficiency using Excel to manage data sets

• Strong attention to detail especially with financial information

• Experience in customer service and working directly with customers

• Experience or interest in A/R management billing payments or collections

• In your application let us know why youre interested in senior living

• Familiarity with Zendesk and Aircall is a plus

Bonus qualifications

• SQL or willingness to learn

• Fintech experience

Why join us:

• Lowego tightknit collaborative highperforming team.
  We work closely together to drive a big impact.

• Missiondriven.
  Were here to help people manage payments for something critical care for their loved ones and to take work off of the plates of the folks providing care. We believe what we do really matters and take care and pride in doing it well.

• Customerfocused.
  Our whole team is here because we care! Were laserfocused on providing an excellent customer experience in every role at every level of the organization.

• Opportunities for growth.
  Youll have the opportunity to help shape the team as it grows explore your own interests and grow with the company.

Equal opportunity employment

We are an equal opportunity employer. We search for amazing people of diverse backgrounds experiences abilities and perspectives. We take care of each other to create an inclusive work environment where we love to come to work every day. Wed be happy to provide reasonable accommodations to help you apply just email us at
We hope you can join us.

Required Experience:

Unclear Seniority