Revenue Operations Manager
Revenue Operations Manager
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Job Description
Join the team redefining how the world experiences design.
Hello gday mabuhay kia ora hallo vtejte!
Thanks for stopping by. We know job hunting can be a little time consuming and youre probably keen to find out whats on offer so well get straight to the point.
Where and how you can work
Our flagship office is in Sydney Australia but weve made our way from down under to a hub San Francisco which is now home to our US operations.
About the team
At Canva were empowering the world to design and as we scale our Enterprise and B2B offerings the Revenue Operations team plays a crucial role in ensuring that every dollar flows smoothly.
Were building a worldclass quotetocash (QTC) experienceone thats frictionless scalable and customerfocused. As the Revenue Operations Manager youll be at the heart of this mission owning key Accounts Receivable processes ensuring accurate billing and payments and collaborating with teams to drive efficiency and automation. You wont just be processing transactionsyoull be shaping how Canva grows its revenue operations to support millions of users worldwide.
About the role
We have multiple opportunities within our Revenue Operations team across two key focus areas:
1. Order Management
Youll be the primary contact for resolving issues related to billing and invoicing. This includes partnering with Sales Legal Tax DealDesk and Customer Service teams to ensure smooth order processing. Youll manage workflows for purchase orders taxexempt customers customer portals and more.
2. Collections & Cash Applications
This involves managing cash applications (with a focus on automation) processing refund requests and payment discrepancies and executing accounts receivable writeoffs. The goal is to ensure timely collections while minimizing manual effort.
In both areas youll
- Support the sales team DealDesk shared services group and customers for Offline (Enterprise) Revenue ensuring a bestinclass quotetocash process all while providing an excellent customer experience.
- Manage monthend close related activities for Accounts Receivable with a focus on internal controls.
- Support internal ticketing requests ensuring timely and accurate resolution of sales team and other business partner inquiries.
- Provide clear and effective responses to customer questions requests and/or concerns.
- Support new system design and implementation by providing requirements completing testing and resolving issues with the help of Engineering and Financial Systems teams.
- Compile and analyze quote to cash data producing regular reports metrics and insights for management and relevant stakeholders.
- Act as point person for projects and intake facilitating requests and coordinating requirements for business partners and internal stakeholders.
What were looking for
- Bachelors degree in Finance Accounting Business Administration or a related field.
- At least 3 5 years of experience in quotetocash or a similar finance role with a passion for delivering exceptional customer service.
- Expertise in subscription billing processes invoicing and collections strategies in a public company environment. Internal control experience a plus.
- Experience in project management system design and implementation.
- Strong analytical and creative problemsolving skills with the capacity to identify issues and implement solutions proactively.
- Highly organized and attention to detail with a willingness to roll up your sleeves and delve deep into processes and systems.
- Experience with CRM systems (Salesforce preferred).
Whats in it for you
Achieving our crazy big goals motivates us to work hard and we do but youll experience lots of moments of magic connectivity and fun woven throughout life at Canva too. We also offer a range of benefits to set you up for every success in and outside of work.
Heres a taste of whats on offer:
- Equity packages we want our success to be yours too
- Health benefits plans to support you and your wellbeing
- 401(k) retirement plan with company contribution
- Inclusive parental leave policy that supports all parents & carers
- An annual Vibe & Thrive allowance to support your wellbeing social connection office setup & more
- Flexible leave options that empower you to be a force for good take time to recharge and supports you personally
Check out for more info.
At Canva we value fairness and we strive to provide competitive marketinformed compensation whilst ensuring internal equity within the team in each region. We make hiring decisions based on your skills experience and our overall assessment of what we observed and learnt in the hiring process. The target salary range for this position is $134000 $172000. When calculating offers we make salary decisions based on market data and candidates skills and experience.
Other stuff to know
We make hiring decisions based on your experience skills and passion as well as how you can enhance Canva and our culture. When you apply please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
We celebrate all types of skills and backgrounds at Canva so even if you dont feel like your skills quite match whats listed above we still want to hear from you!
Please note that interviews are conducted virtually.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
