Reservations Consultant The Savoy Hotel
Reservations Consultant The Savoy Hotel
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Job Description
Job Title: Reservations Consultant
Department: Reservations
Inspired and Supported by: Director of Reservations
Salary: 33188 (including service charge) commission
Your purpose will be:
To work with the Reservations Team to help contribute towards promoting and selling of The Savoy bedrooms and facilities.
You will be accountable for:
Maximising revenue by converting enquiries recognizing business prospects and opportunities to upsell.
Possessing a thorough knowledge of the hotel and its offers from a product perspective and being able to use the feature and benefit sales technique confidently
Responding to all guest enquiries in an engaging manner whilst using Savoy standards with the aim of converting every enquiry into a booking by delivering efficient and intuitive guest service.
Ensuring all calls emails and procedures are performed in line with the service standards set by the hotel.
Updating reservations ensuring a flawless arrival and departure experience.
Understanding our targets forecasts and figures and how your role contributes to the success of the hotel.
Paying exceptional attention to detail by not comprising on quality standards.
Building relationships with both our guests and your fellow colleagues
Being organised and proactive in managing your tasks.
Qualifications :
What you will need to do in this role
- 13 years experience in the Hospitality Industry.
- Outstanding communication skills both written & verbal.
- A confident & dynamic speaker able to communicate and interact effectively with all levels of an organization.
- Enthusiastic and positive personality with the ability to build trusting relationships with others.
- Proven organizational skills works well on their own. Able to set and meet deadlines with quality results.
- Applicable job related skills as per Accountable Duties.
Additional Information :
Whats in it for you
Competitive salary pension and life assurance
3133 days of holiday (including public holidays)
Cashback for wellbeing/healthcare expenses & Perkbox
Exclusive discounts:
Savoy Fairmont Raffles and Accor hotels (friends & family rates included)
50 off at American & Beaufort Bars Afternoon Tea spa florist and select Gordon Ramsay restaurants
20 off at other Gordon Ramsay restaurants and Restaurant 1890
Free stay at The Savoy after probation
Colleague restaurant interfaith prayer room and wellness room
Laundry services for all colleagues
Gym access cycletowork scheme and Virgin Active membership discount
Season ticket loan for commuting
Employee assistance program
English classes optician reimbursements and local discounts for F&B and retail
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
