Front Office Manager
Front Office Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsible for the management of all aspects of the Front Desk and Royal Services functions in accordance with hotel standards. Directs implements and maintains a service and leadership philosophy which serves as a guide to respective staff.
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests needs respond promptly and acknowledge all guests however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Resolve guest complaints ensuring guest satisfaction.
- Monitor and maintain cleanliness sanitation and organization of assigned work areas.
- Basic knowledge of surrounding area.
- Maintain complete knowledge at all times of:
- all hotel features/services hours of operation.
- all room types numbers layout decor appointments and location.
- all room rates special packages and promotions.
- daily house count and expected arrivals/departures.
- room availability status for any given day.
- scheduled inhouse group activities locations and times.
- all hotel and departmental policies and procedures.
- Access all functions of the computer system.
- Answer department telephone within 3 rings using correct greeting and telephone etiquette.
- Ensure that current information on rates packages and promotions is available at the Front Desk and that all staff is knowledgeable on such.
- Review the daily business levels anticipate critical situations and plan effective solutions to best expedite these situations.
- Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.
- Ensure that staff reports to work as scheduled. Document any late or absent employees.
- Coordinate breaks for staff.
- Assign work duties to staff.
- Conduct preshift meeting with staff and review all information pertinent to the days business.
- Inspect grooming and attire of staff; rectify any deficiencies.
- Inspect plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
- Constantly monitor staff performance in all phases of service and job functions; rectify any deficiencies with respective personnel.
- Monitor the checkin/checkout process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
- Monitor the staffs interaction with guests ensuring prompt and courteous service; resolve discrepancies with respective personnel.
- Assist staff with their job functions to ensure optimum service to guests.
- Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
- Adhere to hotel requirements for guest/colleague accidents or injuries and in emergency situations.
Qualifications :
- Bachelors degree in a relevant field or a combination of equivalent education and/or experience is required.
- Ability to suggestively sell.
- Previous guest relations training.
- Previous experience in cashiering.
- Previous supervisory experience preferably a 45 Star/Diamond style hotel.
- Fluency in English both verbal and nonverbal.
- Compute basic arithmetic.
Additional Information :
Whats in it for you:
- Paid time off
- Medical Dental and Vision Insurance
- 401K Retirement Plan
- Complimentary Shift Meal
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academy designed to sharpen your skills.
- Ability to make a difference through our Corporate Social Responsibility activities such as Planet 21
- Career development opportunities with national and international promotion opportunities
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
